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Making Mobile Phones and Services Accessible for Persons with Disabilities



Making Mobile Phones and Services Accessible for Persons with Disabilities is a joint report of the International Telecommunication Union (ITU) and G3ict. Researched and Edited by the Center for Internet & Society | Published by ITU - August 2012

Mobile communications have become in less than two decades omnipresent in all countries, reaching out to the most isolated and underserved populations in developed and developing countries alike. At the end of 2011, there were more than 5.9 billion mobile-cellular telephone subscriptions. By the same point in 2013, we expect such subscriptions to outnumber the global population.

In the midst of this telecommunication revolution, however, populations of senior citizens and persons living with disabilities have been left out due to accessibility factors: complex human interfaces difficult to understand and activate for persons with cognitive impairments or learning disabilities, lack of alternative communications for persons living with low vision, blind, hard of hearing or deaf, or, quite often handset ergonomics too difficult for persons with physical disabilities such as dexterity or mobility limitations.

This report contains references to the new legislative and regulatory framework set by the Convention on the Rights of Persons with Disabilities, an important resource for policy makers. It also covers practical elements required for a successful implementation of those programs and policies.

Available in the following formats:
» Download PDF - English version
» Download PDF - French version
» Download PDF - Arabic version
» Download PDF - Chinese version
» Download PDF - Spanish version
» Download PDF - Russian version

Read the Press Release associated with this publication.