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Publications & Reports

Smart Cities for All



Smart Cities for All, a Global Strategy for Digital Inclusion proposed by G3ict and World Enabled.

In June of 2016, G3ict and World Enabled launched the Defining Accessible Smart Cities initiative to understand how Information and Communication Technologies (ICT) are being made available to persons with disabilities in Smart Cities.

The G3ict and World Enabled initiative included three separate data gathering strategies: a survey of more than 250 Global Experts, a series of roundtable discussions in global Smart Cities (Barcelona, London, Quito, New York, and San Francisco), and one-on-one interviews with numerous Smart City program managers and technologists. 

This vision document outlines six key interrelated strategies that can address the barriers and priority steps identified by global experts to support more accessible Smart Cities.

e-Accessibility in a Connected World



This G3ICT White Paper picks up and builds on the topics addressed at the 10th European e-Accessibility Forum, held on 30 May 2016 at the Cité des Sciences in Paris. e-Accessibility in a Connected World is a G3ict Business Case White Paper Series published in March 2017.

This White Paper explores such topics as:

  • The potential of the IoT to bridge the digital divide
  • How dialogue can be instigated between e-Accessibility stakeholders and industry to ensure that all IoT components are born accessible
  • Practical examples of how the IoT can and will improve the lives of disabled and elderly people
  • How e-Accessibility stakeholders can tackle security and privacy issues and install trust among disabled and elderly users
  • The need for standards to ensure that IoT solutions are accessible, robust and interoperable.

Making Your Organisation's Information Accessible for All: Implementing the Guidelines for Accessible Information



Accessible information is understood as information provided in formats that allow every user and learner to access content ‘on an equal basis with others’ (Article 9, United Nations Convention on the Rights of Persons with Disabilities – UNCRPD). Published by the the European Agency for Special Needs and Inclusive Education in 2015.

This guide has been produced for organisations that wish to provide accessible information both in the education sector and more widely. It should be used in conjunction with the Guidelines for Accessible Information (the Guidelines) and is one of the outcomes of the ICT for Information Accessibility in Learning (ICT4IAL) project. Editor: Marcella Turner-Cmuchal, European Agency for Special Needs and Inclusive Education.

Zero Project Report 2016: Education and Information & Communication Technologies



This report covers innovations in inclusive schools, universities, learning materials, and vocational- educational training highlighted through social indicators, innovative practices and policies based on Article 24 of the UN CRPD on Education. Published by Essl Foundation in January 2016.

As the final year of the Zero Project’s four-year cycle, in 2015–2016 the Project has focused on Article 24 (Education) of the United Nations Convention on the Rights of Persons with Disabilities but this Report also addresses elements of Article 5 (Equality and Non-discrimination), Article 7 (Children), Article 27 (Work and Employment, particularly vocational and educational training), and Article 31 (Statistics). In the research on Innovative Practices and Policies, Article 9 (Accessibility) was also included, with a particular focus on information and communication technology (ICT).

Informe Sobre un Modelo: De Politica de Las TIC en Materia de Accesibilidad (Spanish)



This report is designed as a tool for national policy-makers and regulators to create their own ICT accessibility policy frameworks. The report was prepared in cooperation with G3ict under the supervision of the ITU Telecommunication Development Bureau (BDT) Special Initiatives Division | Spanish version published in November 2014.

El presente Informe de la Unión Internacional de Telecomunicaciones ha sido preparado en cooperación con G3ict, la Iniciativa mundial para tecnologías de la información y la comunicación inclusivas, con la supervisión de la División de Iniciativas Especiales de la Oficina de Desarrollo de las Telecomunicaciones de a UIT.
 
The report includes six modules focusing on different aspects of ICT accessibility (amendments to the existing ICT legal framework, public ICT access, mobile communications, television/video programming and public procurement of accessible ICTs) so that countries can prioritize implementation. In all modules the approach is to develop national policies in consultation with persons with disabilities. Lead Authors: ITU expert Mandla Msimang was the lead author of this report, with contributions of Axel Leblois, Founder and Executive Director of G3ict and Susan Schorr, Head, Special Initiatives Division, ITU. G3ict experts Dónal Rice and Clas Thorén authored the model accessible ICT public procurement policy framework module.  
 

The Internet of Things: Understanding the Issues and Challenges of a More Connected World



The Internet of Things promises to offer a revolutionary, fully connected “smart” world as the relationships between objects, their environment, and people become more tightly intertwined. Yet the issues and challenges associated with IoT need to be considered and addressed in order for the potential benefits for individuals, society, and the economy to be realized.

This overview document is designed to help the Internet Society community navigate the dialogue surrounding the Internet of Things in light of the competing predictions about its promises and perils. Five key IoT issue areas are examined to explore some of the most pressing challenges and questions related to the technology. These include security; privacy; interoperability and standards; legal, regulatory, and rights; and emerging economies and development. Published by the Internet Society in October 2015.
 

 

CRPD Implementation: Promoting Global Digital Inclusion through ICT Procurement Policies & Accessibility Standards



Stakeholders in the global disability movement view public procurement as an important tool for digital inclusion and implementing the Convention on the Rights of Persons with Disabilities (CRPD).

In response to this need, G3ict has begun an effort to convene diverse stakeholders from civil society, government, standards bodies, and industry to understand more clearly the impact of inclusive ICT procurement and to explore strategies to support broader adoption globally of these policies and related accessibility standards.
 
Through a series of international roundtable discussions and expert interviews in June of 2015, G3ict explored success stories, challenges to address, need for capacity and knowledge, and insights into the building blocks that can pave the way for inclusive public procurement and accessible ICT standards around the world. This white paper brings together the insights gained through these discussions. The G3ict Policy White Paper Series researches innovative policies and documents programs and good practices promoting ICT accessibility solutions among States Parties to the Convention on the Rights of Persons with Disabilities and International Organizations.
 
A Policy White Paper Series Published by G3ict in October 2015.
 
» View related event - IAAP Access 2015 Conference (October 21-23), Henderson, Nevada

Rise of the Real-Time Traveler: An exploration of trends and innovation in urban mobility



Rise of the Real-Time Traveler starts by exploring developments such as changing demographics, urbanization and the continuing integration of technology in our daily lives. The report shines a light on how these shifts impact travelers, from ride-sharing and trip planning to automotive design. Published under the 'Its America Series' by AT&T in September 2015.

Connected consumers, connected cars, and the platforms that power them mean individual travelers have new levels of transportation choice, greater insight into the real-time benefits and costs associated with these choices, and an enhanced engagement with their decision making that can provide new levers for improving individual outcomes and overall system performance. This paper looks behind the headlines to understand what is driving this new era in transportation and how it is unfolding.

GAATES Toolkit: Key Indicators of Accessibility - Reporting on the UN CRPD



“This report was initiated and funded by The Delta Centre at the Norwegian Directorate for Children, Youth and Family Affairs”. The objective of the report was to develop a toolkit that identifies key indicators on Universal Design and Accessibility in a national and international context. Published by GAATES in June 2015.

The toolkit serves to inform States Parties and is a model for signatories to the UNCRPD. Additionally, it fosters a higher level of understanding of accessibility and universal design around the world. The toolkit identifies a set of indicators that may be relevant when the signatories compile their reports to the UN on development in the area of universal design, in accordance with their obligations to UNCRPD, especially Article 9 on Accessibility. It provides an overview of accessibility/universal design indicators and measures that have been reported on by signatories to the CRPD.

The State of Broadband 2015: Broadband as a Foundation for Sustainable Development



This report explores what constitutes an effective National Broadband Plan to boost the deployment of broadband and maximize its impact as a cross-sectoral driver underpinning progress. Published by the Broadband Commission for Digital Development in September 2015.

Countries need to adopt effective policies and strategies to make broadband available, affordable and accessible, as a vital enabler of sustainable development in modern-day knowledge societies.

Internet of Things: New Promises for Persons with Disabilities



Recent developments in both networks and devices are enabling a much greater range of connected devices and Internet of Things (IoT) functionalities. This paper explores the impact of the IoT on persons with disabilities. A G3ict Business Case White Paper Series researched in cooperation with AT&T | Published in July 2015. Accessible PDF provided by BarrierBreak.

The Internet of Things opens new opportunities for persons with disabilities and seniors, giving them an unprecedented control on their environment. Home automation already provides tools for more independent living, and new applications appear on the market for health care, transportation, education and employment. In the years to come, standardization, security and privacy will have to be addressed by industry, government and users.

» Order a hard copy

» Press Release

» Available in Russian (download PDF, 700 KB)
 

 

User-Driven e-Accessibility



This G3ICT White Paper picks up and builds on the topics addressed at the 8th European e-Accessibility Forum, held on 31 March 2014 at the Cité des Sciences in Paris. Over 200 professionals, association members and scholars from around the world gathered on this occasion to discuss “User-driven e-Accessibility”. This is a G3ict Business Case White Paper Series published in April 2015. Document accessibility courtesy BarrierBreak, India.

This G3ict White Paper presents and discusses:
  • Real life case studies in which users are helping to shape and improve accessible ICT products and services;
  • The crossover between usability and accessibility and how UX practitioners, web designers, developers and their clients can ensure an optimum experience for all users;
  • How user-centric methodologies have the potential to enhance user experience by tailoring presentation, content and functionality to each individual user;
  • Examples of intelligent web service applications that empower users by allowing them to collect, enhance and share information tailored to their interests and to their needs;
  • How existing and planned legislation at both national and European level will help to ensure that all users have access to information, products and services on an equal footing.

Inclusive Financial Services for Seniors and Persons with Disabilities: Global Trends in Accessibility Requirements



This report highlights the organizational and process adjustments needed to ensure a culture of accessibility in the financial services and banking sector, as well as the importance of improving the user experience, managing accessibility compliance, and creating an inclusive workplace environments in this sector. G3ict Best Practices White Paper Series, researched in cooperation with The Center for Internet and Society, India | Published by G3ict in February 2015. Document accessibility courtesy BarrierBreak, India.

The financial services sector is faced with the need to transform operations while providing truly exceptional customer experiences to persons with disabilities. By offering an online experience through any device personalized to individual needs, preferences and abilities, organizations can ensure they are reaching the broadest base of the population, especially the “unbanked” and “underbanked,” to enhance interactions and improve sales opportunities. The report serves as a useful benchmarking source
for governments and advocates based on its review of existing financial services and banking solutions already implemented around the world.
 

The Future is Inclusive: How to make International Development Disability-Inclusive



People living with disabilities in low-income countries are the world's poorest people. Of the billlion people with disabilities worldwide, 80% are in developing countries and within those countries, they are generally among the poorest and most excluded. But until recently, women, men, girls and boys with disabilities have remained largely on the margins of global development actions. Published by CBM UK | April 2015.

In 'The Future is Inclusive: How to make International Development Disability-Inclusive', CBM shares its experiences of implementing disabillity-inclusive development and what has been learned from them. The publication is the first of a series on disability-inclusive development, aimed at people working in the development and disability sector, professionals, partners and policy-makers, as well as anyone interested in the work of CBM and disability-inclusive development.

PhoneGap/Cordova: A Key to Apps Portability for All Users



As adoption of smart mobile devices becomes more mainstream, app developers face the increasingly crucial task of designing mobile browsers that are accessible, user-friendly and adaptable to any mobile operating system. This is a G3ict White Paper Business Case Series, researched in cooperation with Adobe Systems, Inc | Published by G3ict in February 2015.

Mobile devices require built-in accessibility support similar to what can be found on PCs. This report highlights the features of Adobe PhoneGap, a free and open source framework that allows developers to create mobile apps using standardized web APIs for cross-platform development. The PhoneGap Mobile Accessibility Plugin that this white paper specifically focuses on, works by providing developers access to each mobile device’s built-in accessibility features, allowing them to build apps that can be compiled to run on any given operating system.

 
 

Related Resouces

 

Model ICT Accessibility Policy Report



This report is designed as a tool for national policy-makers and regulators to create their own ICT accessibility policy frameworks. The report was prepared in cooperation with G3ict under the supervision of the ITU Telecommunication Development Bureau (BDT) Special Initiatives Division | Published in November 2014. Accessibility of PDF report checked and edited by BarrierBreak (www.barrierbreak.com).

The report includes six modules focusing on different aspects of ICT accessibility (amendments to the existing ICT legal framework, public ICT access, mobile communications, television/video programming and public procurement of accessible ICTs) so that countries can prioritize implementation. In all modules the approach is to develop national policies in consultation with persons with disabilities. Lead Authors: ITU expert Mandla Msimang was the lead author of this report, with contributions of Axel Leblois, Founder and Executive Director of G3ict and Susan Schorr, Head, Special Initiatives Division, ITU. G3ict experts Dónal Rice and Clas Thorén authored the model accessible ICT public procurement policy framework module.  
 
» View Spanish version of the report.
» View French version of the report.
» View Arabic version of the report.
» View Chinese version of the report.
» View Russian version of the report.
 

Convention on the Rights of Persons with Disabilities, Assistive Technology and Information and Communication Technology Requirements: Where Do We Stand On Implementation?



This article presents 2013 data from a survey provided by G3ict and Disabled People's International (DPI). Authors: Martin Gould, Axel Leblois, Francesca Cesa Bianchi, and Viviana Montenegro | Published November 2014 in the Disability and Rehabilitation Assistive Technology Journal.

The paper answers the question, ‘‘Where do we stand on the implementation of CRPD provisions as relates to ATs and ICTs?’’ It presents a subset of data from the 2013 edition of the Progress Report. The subset of data reflects the degree to which key dispositions of the CRPD on ATs and ICTs are actually enacted by respondent countries – with a particular emphasis on low resource countries – in local laws, policies and regulations and their actual impact.

The Accessibility of Cloud Computing - Current and Future Trends



For people with disabilities, the cloud has the potential to offer more than the sum of its parts. The cloud promises an always-on, always-accessible environment. Published in August 2014 by Media Access Australia.

The reality of the future remote workplace, which provides greater flexibility and adaptability for organisations, will need to properly engage people with a disability as employees, particularly as the workforce ages and age-related disability has an impact. As the cloud grows and more competition is injected into the market, accessibility becomes a major issue to ensure both a level-playing field and proper coverage of the market.

Developing e-Accessibility as a Professional Skill



This white paper follows discussions from the 7th European e-Accessibility Forum organized by the Association BrailleNet and Universcience in Paris, France, on March 18, 2013. A G3ict Business Case White Paper Series | Published March 2014

The role of industry specialists and policymakers is paramount in fostering e-Accessibility as a professional skill. Governments and organizations wishing to see increased levels of e-Accessibility will need to act decisively to ensure professionals have access to quality educational resources.

Accessibility Requirements Suitable for Public Procurement of ICT Products and Services in Europe



This new standard (EN 301 549) is the first European Standard for accessible ICT. It is intended in particular for use by public authorities and other public sector bodies during procurement, to ensure that websites, software, digital devices are more accessible – so they may be used by persons with a wide range of abilities.

The new European Standard and its accompanying Technical Reports provide a framework for developing a wide range of applications that will make ICT products and services more accessible for the 80 million Europeans who are living with various types of disability. Potential applications include audio and/or tactile interfaces that can be used by visually impaired persons, or hardware such as smartphones and laptops that can be operated using one hand. Users of the present document should be aware that the document may be subject to revision or change of status. Information on the current status of this and other ETSI documents is available at http://www.etsi.org/technologies-clusters/technologies/human-factors?tab=2.

Zero Project Report 2014: International Study on the Implementation of the UN Convention on the Rights of Persons with Disabilities



Our mission is working for a world with zero barriers. Worldwide, the Zero Project finds and shares models that improve the daily lives and legal rights of all persons with disabilities. The focus of the year 2014 is accessibility.

The 20 indicators from the 'Convention Questionnaire' measure the implementation of some of the most important rights (articles) of the UN CRPD. Analyse the answers of experts in currently 132 countries, shown on world maps.
 
Also see: CRPD 2013 ICT Accessibility Progress Report - researched by G3ict and DPI | Download Report.

Convention on the Rights of Persons with Disabilities: G3ict's 2013 ICT Accessibility Progress Report - Survey Conducted in Cooperation with DPI



A G3ict-DPI Report Assessing the Degree of Compliance of States Parties with the ICT Accessibility Provisions of the Convention on the Rights of Persons with Disabilities. PDF Version (1 MB) | Third edition 2013

The CRPD 2013 ICT Accessibility Progress Report includes the latest data on 76 countries representing 81 percent of the World Population. 57 data points are monitored, measuring countries commitments, capacity to implement and actual results in ICT accessibility across the main areas of digital contents, applications and services.

The report offers disability advocates, governments, civil society and international organizations - monitoring the progress of the implementation of the Convention by States Parties - a unique benchmarking tool that collects data on country laws, policies, and programs pertaining to accessible and assistive Information and Communication Technologies (ICTs) around the globe.  All results are available cross-tabulated by region, level of income per capita of Human Development Index to facilitate benchmarking by advocates and policy makers.

»  Download a PDF Version | Order a hard copy

 

Report of the Expert Group Meeting on “E-Participation: Empowering People through Information Communication Technologies (ICTs)”



The outcomes of the meeting are intended to provide important inputs to the work of the Commission for Social Development, in particular demonstrating the impact of ICTs and e-Participation on people's empowerment and how they can be used as a means to implement the Post-2015 Sustainable Development Goals. Published in 2013.

The Division for Social Policy and Development (DSPD) of the United Nations Department of Economic and Social Affairs (UNDESA), in collaboration with the Division for Public Administration and Development Management (DPADM) and the International
Telecommunication Union (ITU), organized an Expert Group Meeting on “E-Participation: Empowering People through Information Communication Technologies (ICTs)" from July 24-25 at ITU Headquarters in Geneva, as part of the preparations for the 52nd session of the Commission for Social Development (CSocD) that will take place in February 2014 and to promote the 2013 theme of the Economic and Social Council Annual Ministerial Review on Science, technology and innovation - as well as culture - for sustainable development".

Putting e-Accessibility at the Core of Information Systems: Russian Version



This white paper follows discussions from the 6th European e-Accessibility Forum organized by the Association BrailleNet and Universcience in Paris, France, on March 26, 2012. This is a Business Case White Paper Series published by G3ict in March 2013. The Russian translation is courtesy UNIC Moscow.

This G3ict White Paper presents and discusses
• The notion that e-accessibility must no longer be approached as an afterthought but rather as a core component of information systems with the potential to increase business and performance;
• The importance of widely recognized standards and technical guidance;
• The need for industry leaders to rise to the challenge and provide all stakeholders, from designers to end users, with the necessary tools and training to make e-accessibility feasible in large organizations;
• The means to design, build and distribute accessible products and services; and
• The importance of implementing accessibility in the day-to-day activities of digital content and service providers.

Redefining the Digital Divide: Report from The Economist Intelligence Unit



Redefining the digital divide from a technological problem to one of usage gaps is important to better understand the path towards a more inclusive digital society from which all stakeholders can benefit. Report commissioned by Huawei, 2013.

In many parts of the world, the so-called digital divide of today is an issue that goes beyond a gap in Internet access. It now encompasses access to higher broadband speeds and the willingness and ability to use them, or the degree of “useful usage” in the public and private sectors alike. The strategies for overcoming the digital divide vary among countries, both in terms of leadership, funding and technologies, and do not necessarily address underlying gaps, such as affordability, usage, and relevance of content.

FDA Regulation of Mobile Health, 2nd Edition



Mobile apps span a wide range of health functions. While many mobile apps carry minimal risk, those that can pose a greater risk to patients will require FDA review. This report analyses the September 2013 FDA publication of final guidance on mobile medical apps. Published by mobihealthnews, October 2013.

The widespread adoption and use of mobile technologies is opening new and innovative ways to improve health and health care delivery. The FDA encourages the development of mobile medical apps that improve health care and provide consumers and health care professionals with valuable health information.

Study on Assessing and Promoting e-Accessibility



This report presents the results and conclusions from a study on assessing and promoting e‐accessibility that was conducted on behalf of the European Commission. This report was prepared for the European Commission DG Communications Networks, Contents and Technology, 2013

The main aims of the study were to take stock of the extent of e‐accessibility across the EU27 countries and some key third countries, as well as the policy efforts that have emerged in this area. The focus was on e‐accessibility in three key domains – the World Wide Web, telecoms and television.
 
Also see: Putting e-Accessibility at the Core of Information Systems (G3ict Business Case White Paper Series) | Download PDF.

Doubling Digital Opportunities: Enhancing the Inclusion of Women and Girls in the Information Society



This publication frames the challenges and opportunities we face in achieving gender equality in an era of rapid technological change. A report by the Broadband Commission Working Group on Broadband and Gender, published in September 2013.

It closely examines critical gender issues with respect to new information and communication technologies (ICTs) and broadband. Most important, it shows ways in which we can further advance the sustainable development agenda by promoting the use of new technologies in support of gender equality and women’s empowerment.
 
Related publication:
 
The ICT Opportunity for a Disability Inclusive Development Framework - Synthesis report of the ICT Consultation in support of the High-Level Meeting on Disability and Development of the 68th Session of the United Nations General Assembly | September 2013. Download Report.

AT&T’s Corporate Accessibility Technology Office: An Industry Model



New G3ict white paper explores AT&T’s efforts to address digital accessibility across the company. This case study was published in September 2013.

Since the adoption of the CRPD in 2006, tech and telecom companies have taken steps to promote technologies that answer the needs of users of all abilities. AT&T has implemented proactive policies both internally and on the marketplace to ensure that products and services are accessible. AT&T Corporate Accessibility Technology Office (CATO) is another example of a positive and constructive approach to digital accessibility.

Order a hard copy of the publication!

Read the Press Release: AT&T's Corporate Accessibility Technology Office Recognized by G3ict

Towards an Inclusive and Accessible Future for All



Persons with disabilities have a significant positive impact on society, and their contributions can be even greater if we remove barriers to their participation. With more than one billion persons with disabilities in our world today, this is more important than ever. Published by United Nations Partnership to Promote the Rights of Persons with Disabilities, New York, 2013

While data on disability remain a challenge, there is compelling evidence of the barriers that persons with disabilities face in achieving economic and social inclusion. As the 2015 deadline for the realization of the Millennium Development Goals approaches, the global community is discussing a new development framework that will build on the progress catalysed by the Millennium Declaration.

PDF Document Accessibility: Regulations, Risks and Solutions for Compliance



This paper discusses best practices for banks and other financial institutions, insurance, healthcare, and a myriad of other institutions wishing to accommodate their customers who are blind or visually impaired regarding access to account statements and other financial and personal information in electronic formats. Jointly developed by Actuate and the American Foundation for the Blind

It will detail applicable federal laws/regulations requiring financial and other institutions to provide information in accessible formats and outline traditional problems related to meeting those requirements. Finally, this paper will focus on a solution for overcoming the problems and meeting the requirements while delivering a quality customer experience. You can also download the paper from Xenos.com's webpage.

The ICT Opportunity for a Disability-Inclusive Development Framework



Synthesis report of the ICT Consultation in support of the High-Level Meeting on Disability and Development of the sixty-eighth session of the United Nations General Assembly | September 2013

In today’s world, with the ubiquitous impact of ICTs across all sectors of activities in all countries, no one should be excluded from using mobile phones, the Internet, televisions, computers, electronic kiosks and their myriad of applications and services including in education, political life, and cultural activities or for e-government or e-health. The ICT Opportunity for a Disability-Inclusive Development Framework contributes to a better understanding of the extent to which information and communication technologies (ICTs) enable and accelerate the social and economic inclusion of persons with disabilities. It highlights that when ICTs are available, affordable and accessible, they significantly improve access to all aspects of society and development.

UN Broadband Commission Report: The State of Broadband 2013: Universalizing Broadband



Mobile broadband is the fastest growing technology in human history, according to the 2013 edition of the State of Broadband report. Published by the UN Broadband Commission, September 2013

Released in New York at the 8th meeting of the Broadband Commission for Digital Development, the report reveals that mobile broadband subscriptions, which allow users to access the web via smartphones, tablets and WiFi-connected laptops, are growing at a rate of 30% per year. By the end of 2013 there will be more than three times as many mobile broadband connections as there are conventional fixed broadband subscriptions.

Human Rights Watch Report: Barriers Everywhere: Accessibility for People with Disabilities in Russia



This report highlights obstacles such as the inability of people with physical disabilities to leave their homes due to lack of ramps and elevators, employers’ unwillingness to hire people with disabilities, and inadequate visual and auditory announcements on buses for people with sensory disabilities. Human Rights Watch urges Russia to make meaningful reforms to transportation, housing, and workplaces, among other facets of society | Published by Human Rights Watch, September 2013

Russia ratified the Convention on the Rights of Persons with Disabilities in 2012 and will host the Winter Paralympics in March 2014. Despite these high profile steps the government has taken to demonstrate its commitment to accessibility, people living with disabilities in Russia face challenges carrying out basic daily tasks, including going to work or to school, visiting the doctor, shopping for groceries or medicine, attending cultural events, or socializing with friends.

The Global Information Technology Report 2013: Growth and Jobs in a Hyperconnected World



The Global Information Technology Report 2013 is a project within the framework of the World Economic Forum’s Global Competitiveness and Benchmarking Network and the Industry Partnership Programme for Information and Communication Technologies. It is the result of a collaboration between the World Economic Forum and INSEAD.

The Networked Readiness Index, calculated by the World Economic Forum, and INSEAD, ranks 144 economies based on their capacity to exploit the opportunities offered by the digital age. This capacity is determined by the quality of the regulatory, business and innovation environments, the degree of preparedness, the actual usage of ICTs, as well as the societal and economic impacts of ICTs. The assessment is based on a broad range of indicators from Internet access and adult literacy to mobile phone subscriptions and the availability of venture capital. In addition, indicators such as patent applications and e-government services gauge the social and economic impact of digitization.

Leading Practices on Disability Inclusion



Successful businesses recognize that incorporating disability in all diversity and inclusion practices positively impacts their companies’ bottom line. Corporate CEOs understand that it’s cost effective to recruit and retain the best talent regardless of disability. Published by the U.S. Chamber of Commerce, 2013.

As a collaborative initiative to share creative inclusion practices that succeed, the U.S. Chamber of Commerce and the US Business Leadership Network (USBLN®) invited congressional and business leaders to participate in the second Corporate Disability
Employment Summit: Leading Practices on Disability Inclusion. Prior to the summit, business leaders were asked to share their successful disability inclusion strategies. This publication highlights these strategies, which businesses of all sizes can use to create a more inclusive workplace, marketplace, and supply chain.

Universal Design Toolkit for Customer Engagement



"Universal Design for Customer Engagement Toolkit" provides comprehensive best practice guidance on achieving better customer communication. The Universal Design Toolkit for Customer Engagement was developed by Dolmen (www.dolmen.ie) on behalf of the Centre for Excellence in Universal Design at the National Disability Authority, Ireland.

The Toolkit is based on the specifications contained in the Irish Standard (I.S.) 373:2013 ‘Universal Design for customer engagement in tourism services’, published by the National Standards Authority of Ireland (NSAI). This Toolkit has been developed to help you apply the guidance provided in the standard. It provides you with practical and useful guidance on how to use Universal Design as a tool for better engaging with your customers.

Comreg: Electronic Communications: Proposed Measures to Ensure Equivalence in Access and Choice for Disabled End-Users



ComReg proposes various measures in respect of accessible information and services for consultation on ensuring equivalence in access and choice for disabled end-users. Published by the Commission for Communications Regulation, June 20, 2013

The European Commission (“EC”), in its 2007 review, proposed revisions to the European regulatory framework for electronic communications sector to include enhanced consumer protection measures, in particular, ‘improved accessibility for users with disabilities’. ComReg is interested to hear the views of interested parties in relation to the proposals in this consultation document.

Making Television Accessible to Everyone: Accessible Media Inc. (AMI) & The Canadian Experience



Most studies show that blind and visually impaired persons watch TV as much as sighted persons. This G3ict White Paper Business Case Series, published by G3ict in June 2013, is researched in cooperation with Accessible Media Inc. (AMI)

Data shows that visually impaired people have an interest in gaining access to television and video through the technique of video description, and that individuals who are familiar with video description obtain numerous benefits from it. This report will describe how the creation and growth of AMI was made possible and what is available to Canadian viewers. In addition, this case study examines international guidelines regarding media accessibility, the regulatory background specific to Canada as well as the needs of the visually impaired community.
 
 
See Related: Making Mobile Phones and Services Accessible for Persons with Disabilities | Download Free PDF (now in seven languages!)

Putting e-Accessibility at the Core of Information Systems



This white paper follows discussions from the 6th European e-Accessibility Forum organized by the Association BrailleNet and Universcience in Paris, France, on March 26, 2012. This is a Business Case White Paper Series published by G3ict in March 2013.

This G3ict White Paper presents and discusses
• The notion that e-accessibility must no longer be approached as an afterthought but rather as a core component of information systems with the potential to increase business and performance;
• The importance of widely recognized standards and technical guidance;
• The need for industry leaders to rise to the challenge and provide all stakeholders, from designers to end users, with the necessary tools and training to make e-accessibility feasible in large organizations;
• The means to design, build and distribute accessible products and services; and
• The importance of implementing accessibility in the day-to-day activities of digital content and service providers.
 
Available in Russian: Download PDF.  
 

NTIA Broadband Adoption Toolkit 2013



Nearly one-third of Americans do not have broadband at home—that’s more than 100 million people without access to high-speed Internet. Whether they lack the skills or the income to become broadband users, these citizens are isolated from the digital mainstream. This toolkit will aid organizations and government agencies to reach, educate, and support people who are not yet online. Published by Broadband USA in May 2013

This Broadband Adoption Toolkit draws on the experiences of the recipients of grants from the Broadband Technology Opportunities Program (BTOP). To date, the efforts of BTOP grant recipients have added hundreds of thousands of new broadband subscribers and, in the process, have yielded invaluable lessons on how to serve “hard-to-reach” Americans effectively. It is the hope of the National Telecommunications and Information Administration (NTIA) that this Toolkit will help other agencies and organizations around the country to accelerate efforts to help the nearly one-third of Americans who are not broadband subscribers in their journey toward full inclusion in the online universe of education, employment, healthcare, and other vital activities.

A New Financial Access Frontier - People with Disabilities



This paper explores how microfinance institutions and disability organizations can best contribute to increasing access to financial services for poor people with disabilities worldwide. Author: Josh Goldstein | Published 2010

After a brief discussion of the challenge and the opportunity, the concept paper advances several working hypotheses about steps the microfinance industry could take. This concept paper was the basis of a roundtable held on June 18, 2010 in Washington D.C. and the ideas presented within were the key areas of discussion.

Mobile Health Apps 101: A Primer for Consumers



This guide is designed to help you understand and make educated decisions about using mobile health applications (“app”). Published by AHIMA - American Health Information Management Association

The term mobile health or mHealth is used to describe the use of devices such as smartphones or tablets in the practice of medicine, and the downloading of health-related applications or “apps.” This helps with the flow of information over a mobile network and can improve communication between you and your doctor. Whether you have a specific condition that needs monitoring or simply wish to improve your overall health, there is likely a mobile app to help you achieve your goals.

The World in 2013: ITU's ICT Facts and Figures



The latest ICT Facts and Figures which show continued and almost universal growth in ICT uptake. Every day we are moving closer to having almost as many mobile- cellular subscriptions as people on earth. The mobile revolution is m-powering people in developing countries by delivering ICT applications in education, health, government, banking, environment and business.

In 2013, there are almost as many mobile-cellular subscriptions as people in the world, with more than half in the Asia-Pacific region (3.5 billion out of 6.8 billion total subscriptions). As global mobile-cellular penetration approaches 100% and market saturation is reached, growth rates have fallen to their lowest levels in both developed and developing countries. Mobile-cellular penetration rates stand at 96% globally; 128% in developed countries; and 89% in developing countries.

UNESCO Global Report: Opening New Avenues for Empowerment - ICTs to Access Information and Knowledge for Persons with Disabiltiies



Building on the United Nations Convention on the Rights of Persons with Disabilities, the Global Report addresses strong recommendations to all stakeholders – from decision-makers to educators, civil society and industry – on how concretely to advance the rights of people living with disabilities. These recommendations draw on extensive research and consultations. Studies launched in five regions have allowed UNESCO to understand more clearly the conditions and challenges faced by persons with disabilities around the world. UNESCO Report published in February 2013

The overall aims of this report are:
  • To provide governments, civil society, industry, academia and other groups with an insight into the use of Information and Communication Technologies (ICTs) by persons with disabilities to access information and knowledge around the world;
  • To present an overview and critical assessment of existing information policies and strategies as well as challenges and advantages in using ICTs to access information and knowledge for persons with disabilities;
  • To identify practices at local, national and global levels on effective application of ICTs by persons with disabilities to access information and knowledge;
  • To foster future frameworks on the use of ICTs to access information and knowledge of persons with disabilities (PWD); and
  • Based on the best available information and analysis, to make recommendations for strategy formulation, action-oriented initiatives and new synergies at national, regional and international levels.

ITU-UNESCO State of Broadband 2012: Achieving Digital Inclusion for All



With this Report, the Broadband Commission expands awareness and understanding of the importance of broadband networks, services, and applications for generating economic growth and achieving social progress. A report by the Broadband Commission, September 2012

The Broadband Commission for Digital Development promotes the adoption of broadband-friendly practices and policies for all, so everyone can take advantage of the benefits offered by broadband. The Report recognizes a clear need for policy leadership to establish a strong vision among stakeholders and prioritize the deployment of broadband at the national level. However, additional growth in access is needed to achieve the targets for individual Internet user penetration. Smartphones and mobile broadband may provide the much-needed impetus to achieve this extra growth.
 
Also see:
 
UNESCO Broadcast Commission: Education, Technology and Broadband - Advancing the Education for All Agenda | Download PDF.
 
Federal Communications Commission (FCC): Broadband Use and Adoption in America Report | Download PDF.

Vodafone Public Policy Research: Making Broadband Accessible for All



This report looks at the conditions for growth in access to data services and the internet. It considers the potential for extending access beyond affluent urban users to the wider population and contains key findings for network service providers, data service businesses, governments and regulators. Vodafone Public Policy Research, May 2011.

As in developed markets, broadband strategies in emerging markets have tended to focus on investment in fibre. However, this focus on fibre may miss an opportunity for a quicker and more cost-effective transformational change built on the capabilities and in particular accessibility of mobile broadband. The early evidence suggests that mobile internet is spreading is quickly, in some emerging markets, as mobile telephony did originally. Mobile broadband use is already more extensive than realised by policymakers. By contrast, fixed internet access is stagnant.

BBC Media Action: Health on the Move - Can Mobile Phones Save Lives?



This policy briefing draws on BBC Media Action’s direct experience in using mobile phones to improve health education in one of the poorest states of India. Published by BBC Media Action, February 2013

This policy briefing focuses on how one of the greatest engines of innovation in the 21st century – the mobile phone – offers important opportunities for saving lives. The explosive growth of mobile telephony over the past decade has generated exciting new thinking around its potential to improve the uptake of health services and healthy behaviours. That potential is increasingly being
transformed into practice, with encouraging results.

Making Mobile Phones and Services Accessible for Persons with Disabilities (Accessibilité de la téléphonie et des services mobiles pour les personnes handicapées)



Making Mobile Phones and Services Accessible for Persons with Disabilities is a joint report of the International Telecommunication Union (ITU) and G3ict. Researched and Edited by the Center for Internet & Society | Published by ITU - August 2012

Mobile communications have become in less than two decades omnipresent in all countries, reaching out to the most isolated and underserved populations in developed and developing countries alike. At the end of 2011, there were more than 5.9 billion mobile-cellular telephone subscriptions. By the same point in 2013, we expect such subscriptions to outnumber the global population.

This report contains references to the new legislative and regulatory framework set by the Convention on the Rights of Persons with Disabilities, an important resource for policy makers. It also covers practical elements required for a successful implementation of those programs and policies.

Read the Press Release associated with this publication.

United Nations Resource: Best Practices for Including Persons with Disabilities in all Aspects of Development Efforts



The concept of mainstreaming disability in development is broadly defined as the inclusion of persons with disabilities in all aspects of development efforts. The concept of inclusive development is enshrined in article 32 of the CRPD—the first stand-alone provision on international cooperation in a core human rights treaty | Published by the United Nations, November 2011

This document is divided into four main sections. Following a brief introduction, section II will focus on the initial criteria for the assessment of best practices. Section III presents a number of recommendations, suggesting also how the United Nations can facilitate the process of mainstreaming disability and persons with disabilities in development and highlighting the interlinkages between the mainstreaming of disability and achievement of the Millennium Development Goals (MDGs); and section IV contains 26 case studies from across the globe.

Active Ageing Index 2012 for 27 EU Member States



The Active Ageing Index (AAI) is a newly developed tool that offers national and European policy-makers a way to measure and promote the untapped potential of the older population. In its design, the index follows the conceptual framework of the 2012 European Year for Active Ageing and Solidarity between Generations | Published by the European Centre for Social Welfare Policy and Research, Vienna | December 2012

The index measures the active ageing performance across four distinct domains that together capture the untapped potential of older people across EU Member States:
1. Employment of older workers;
2. Social activity and participation of older people;
3. Independent and autonomous living of older persons; and
4. Capacity and enabling environment for active ageing.

iPads for Communication, Access, Literacy and Learning (iCALL)



Mobile devices such iPads, iPods and iPhones have taken the world by storm and are increasingly used in teaching and learning, and/or in therapy, to support learners with additional support needs, as well as for personal use. Published by CALL Scotland, The University of Edinburgh | September 2012

The primary aim of the Guide is to offer support to readers who are not necessarily technical specialists and who want to use the iPad with children or adults with some kind of additional support needs, special educational needs or disability.
 
The book includes chapters on:
  • Getting to grips with the iPad
  • Apps to support teaching & learning
  • Accessibility Options
  • iPad Accessories
  • iPad Resources
  • iPad in Assessments and Exams
  • Managing & Implementing the iPad
  • Glossary of Terms
  • iPad Management using iTunes: some useful tips

Visit the publication page on CallScotland.org for recent updates

European Directory of Health Apps 2012-2013



This first edition of the European Directory of Health Apps was launched on October 3rd 2012 at the European Health Forum Gastein 2012. This unique Directory contains facts about 200 smartphone health apps capable of helping patients self manage their medical conditions.

The Directory represents not just the first occasion on which such information has been gathered together on a large number of medical conditions—the key difference about the Directory is that the health apps it lists have all been recommended by patient groups and empowered consumers, then categorised and indexed in several ways (including by local language), to make the details easy for readers to find. Another distinction about the Directory is that it lists health apps on all of the major operating systems (Android, Apple, BlackBerry, Nokia, and Windows Phone), not just apps that are carried on one. Robert Madelin, European Commission Director General for Communications Networks, Content and Technology (DG Connect) has written the Foreword to the Directory.

Directive of the European Parliament and of the Council on the Accessibility of Public Sector Bodies' Websites



This explanatory memorandum presents in further detail the proposal for a new Directive aiming at the approximation of the laws, regulations and administrative provisions of the Member States on the accessibility of websites from public sector bodies | Published by the European Commission on December 3, 2012

Web-accessibility refers to principles and techniques to be obeserved when constructing websites, in order to render the content of these websites accessible to all users, in particular those with disabilities. Web-accessibility is of great importance for public sector bodies, to extend their reach and to fulfil their public responsibilities. Harmonization will lead to better market conditions, more jobs, cheaper web-accessibility and more accessible websites: a triple win for governments, businesses, and citizens.

Between Markets and Mandates: Approaches to Promoting Broadband Access for Persons with Disabilities



For a person with a disability, the impact of broadband can be truly life-altering. It can empower social networking, mentoring, and connecting with the broader world. It expands access to information, resources, and tools to meet complex needs in emergencies and disasters. It may even provide an opportunity for employment. All of which makes this report. Between Markets and Mandates: Approaches to Promoting Broadband Access for Persons with Disabilities, by Krishna Jayakar of the Pennsylvania State University, so timely and valuable | Published by Time Warner Cable 'Research Program on Digital Communications'

This report examines access to broadband by individuals with disabilities in order to identify programs and policies that promote broadband adoption. It begins by identifying significant barriers that prevent persons with disabilities from accessing broadband, including availability in their locations of residence, affordability, and device and content accessibility.

Accessible Communications: Tapping the Potential in Public ICT Procurement Policy



Australia has a history of early adoption for all things digital. While information and communications technologies continue to advance in ever-shortening development cycles, advances in technologies that are usable and accessible by people with disabilities struggle to keep up | Published by University of Wollongong and GSA Information Consultants - 2012

This University of Wollongong research project, funded by the Australian Communications Consumer Action Network (ACCAN), explores how government procurement policy can have positive implications for many consumers with disability; providing greater access to the digital economy of the 21st Century. The report explores the connection between government purchasing (usually called public procurement) of information and communications technologies (ICTs) and improving outcomes for people with disabilities.
 
The findings from this research support the introduction of accessibility criteria in the procurement of ICTs and related services. The case studies detail the benefits of including mandatory accessibility criteria in public procurement policy but found that voluntary accessibility criteria did not produce similar effects to mandatory criteria. Indeed, the report argues that the mainstreaming of ICT accessibility criteria through mandatory application is potentially transformative.

Improving the Evidence for Mobile Health



This publication seeks to address one of the major issues identified for the slow uptake and adoption of Mobile Health; the lack of relevant and robust evidence to support the reimbursement of Mobile Health. This publication is a guide to ensure that future research efforts accurately and effectively substantiate the benefits of Mobile Health. Published by A.T. Kearney | March 2012

This publication is a follow up to Mobile Health – Who Pays? produced by A.T. Kearney in collaboration with the GSMA. Mobile Health – Who Pays? highlighted the importance of Mobile Health to achieve adoption in health systems in the developed world and shed light on some of the intricacies of the payment mechanisms within these healthcare systems. Although there has been impressive growth in the quantity of evidence for Mobile Health, the commonly held view amongst key healthcare stakeholders is that the evidence does not address the key issues that support the widespread adoption of Mobile Health.

Web Accessibility for Better Business Results (Innovation Series White Paper)



From both a business and a disability rights perspective, this paper describes the value for organizations of adopting techniques to produce accessible web content compliant with global standards. Published by G3ict | March 2012

Web accessibility is a precondition for all persons with disabilities to enjoy the use of the Internet and of websites. Without it, website producers may involuntarily exclude millions of users from their potential audience. This has been difficult to achieve to date due to the complexity of regulations coupled with the cost of training web authors to apply those rules consistently.
 
This G3ict Innovation White Paper is dedicated to presenting the benefits of web accessibility for businesses, and how the accessibility module of EditLive! produced by Ephox Corporation (www.ephox.com) can significantly help streamline the editing of accessible web pages.
 
 

 

Benefits and Costs of e-Accessibility (Business Case White Paper)



This white paper seeks to document the discussions that took place at the 5th European e-Accessibility Forum (March 2011) organized by BrailleNet in Paris. It can be considered to be a first step toward defining new analytical approaches to improve our understanding of how to best promote sustainable e-accessibility models. Published by G3ict | March 2012

The key conclusions of this white paper are the following:
• E-accessibility costs are highly dependent on the structure of the market and of supporting e-accessibility business ecosystems.
• Cost-benefit analysis can be applied to e-accessibility to demonstrate its socioeconomic benefits as well as to document the costs incurred by the lack of e-accessibility.
• Litigation influences the e-accessibility economy and can have a bearing on the costs involved.
• Standards can help incorporate e-accessibility widely in business and industrial practices so that products are accessible to everyone.
• Standards create a level playing field so that accessible products and services can compete effectively.
 

Simple Things, Done Well: Making Practical Progress on Digital Engagement and Inclusion



Integrating the most vulnerable and excluded into digital public services is crucial for a dynamic, efficient and inclusive digital-by-default government. The government should also recognize, support and strengthen the already available resources for helping vulnerable groups, and can achieve this through the use of technology. Published by Policy Exchange 2012

The internet provides great potential for public service delivery, including for greater personalisation, speedier service and substantial cost savings. The transformation of public services must happen because the internet has become a pervasive feature of modern society. With 76 percent of people online at home and 44 percent of people accessing the internet on their smartphones, citizen expectations are rising and they expect more innovative use of technology in public service delivery.

CRPD 2012 ICT Accessibility Progress Report



A G3ict-DPI Report Assessing the Degree of Compliance of States Parties with the ICT Accessibility Provisions of the Convention on the Rights of Persons with Disabilities. PDF Version (3.8 MB) | Second edition 2012

The CRPD 2012 ICT Accessibility Progress Report includes the latest data on 52 countries representing 77.4 percent of the World Population. The report offers disability advocates, governments, civil society and international organizations - monitoring the progress of the implementation of the Convention by States Parties - a unique benchmarking tool that collects data on country laws, policies, and programs pertaining to accessible and assistive Information and Communication Technologies (ICTs) around the globe.  All results are available cross-tabulated by region, level of income per capita of Human Development Index to facilitate benchmarking by advocates and policy makers.
 

Accessibility of Government Websites in India



This report summarizes the key findings of a test conducted to measure the accessibility of 7800 websites of the Government of India and its affiliated agencies against the Web Content Accessibility Guidelines (WCAG) 2.0, which is the universally accepted standard for web accessibility. It uses a combination of automated and manual testing to derive key findings.

Website inaccessibility is the largest and most common barrier to implementing effective e-governance. In a country like India, where a very large percentage of the population is disabled, elderly, illiterate, rural, having limited bandwidth, speaks only a vernacular language or uses alternative platforms like mobile phones, having accessible websites becomes all the more important to ensure that government information and services which are available online are accessible and usable by these groups.

Emerging mHealth: Paths for Growth



This is a global research study about the opportunities and challenges of mobile health from the perspective of patients, payers and providers. PriceWaterCoopers | 2012

Unlike many other forms of communication, such as the Internet, mobile health will likely have a greater effect on how care is delivered, for three reasons:

  • Mobile devices are ubiquitous and personal;
  • Competition will continue to drive lower pricing and increase functionality; and
  • Mobility by its very nature implies that users are always part of a network, which radically increases the variety, velocity, volume and value of information they send and receive.

In recognition of these accelerating factors, PwC commissioned the Economic Intelligence Unit to examine the current state and potential of mHealth, barriers to adoption, and opportunities for companies seeking growth in this space.

Accelerating Development Using the Web: Empowering Poor and Marginalized Populations



This book explores the fundamental factors that are shaping the use of the Web for social and economic development. It describes the contributors that shape how the Internet grows, and how the Web can be made available to and effective for those billions in need. It addresses issues currently restricting access to the Web — political, technological, economic, cultural and linguistic — and suggests what mechanisms can be brought to bear to accelerate its utilization for poor and under-served populations.

This is a book about both ICTs and the World Wide Web. While the Web is one application of many existing on top of the Internet, it is the application that provides the principal window through which users increasingly access ICTs and which is evolving to permeate many aspects of daily life. It therefore deserves significant attention for its potential in making further significant contributions to assisting poor and underserved individuals and communities throughout the world.
 
Also read: Web Accessibility Policy Making: An International Perspective (3rd Edition, 2012). Download report.

The Digital Dimension of Healthcare



Policymakers are faced with three core challenges in healthcare: growth in costs outpacing growth in GDP; uneven quality in outcomes and patient experience; and inadequate access to care in many regions. Traditional solutions have been insufficient to address these challenges. What is needed is a fundamental re-invention. A key component of that solution is innovation from digital and social media | Report of the Digital Innovation in Healthcare Working Group 2012

Thanks to digital and social media, connectivity has soared, bringing unprecedented numbers of people into contact, and delivering better health outcomes at lower cost. It is also empowering people to participate more actively in their own health, providing novel tools to manage chronic conditions, and easing the burden on overstretched healthcare systems. And by hugely expanding access to data, the Internet has given rise to continuous learning systems and created feedback loops between medical advances and clinical practice. These changes are opening up opportunities for new entrants – smartphone health apps now number in the tens of thousands, for instance – while presenting both threats and opportunities for incumbents.

National Council on Disability: Progress Report 2011



This annual progress report by the National Council on Disability (NCD) describes the current state of people with disabilities in America. Findings are based on information gathered through a variety of events with NCD stakeholders; the most recent figures from an extensive set of national data indicators measuring the quality of life of people with disabilities in the United States; and recent studies and reports from NCD | National Council on Disability, October 2011

This report contains many recommendations for improving the quality of life of people with disabilities. Given that the comprehensive reform of our nation‘s approach to disability policy will be a long-term process, immediate priority should be given to the recommendations that will lead to better education outcomes and increased employment and independent living opportunities for people with disabilities.
 
Also see: The Accessibility Imperative: Challenges and Opportunities of Implementing the Convention on the Rights of Persons with Disabilities. Download report for free.

PEW Report: Americans Living with Disability and their Technology Profile



Using the internet can be a challenge for people living with disabilities. Two percent of American adults say they have a disability or illness that makes it harder or impossible for them to use the internet. The Pew Internet Project provides the following data as context for the continuing conversation about who does – and does not – use the internet in the U.S., including a proposal to extend the enforcement of the Americans with Disabilities Act to include websites operated by certain entities. Pew Research Center’s Internet & American Life Project | January 2011

Statistically speaking, disability is associated with being older, less educated, and living in a lower-income household. By contrast, internet use is statistically associated with being younger, college-educated, and living in a higher-income household. Thus, it is not surprising that people living with disability report lower rates of internet access than other adults. However, when all of these demographic factors are controlled, living with a disability in and of itself is negatively correlated with someone’s likelihood to have internet access.

Universal Access in Information and Communication Technologies



This is a paper presented by Axel Leblos, G3ict Executive Director, at the World Bank Inaugural Disability and Development Core Course 2012 organized from May 7-11, 2012 in Washington, D.C.

The World Bank’s Disability and Development Core Course provided participants with an in-depth understanding of the conceptual and practical issues involved in the implementation of inclusive economic and social policies that are relevant for persons with disabilities in developing countries. The course objectives were to:

  • Increase knowledge on disability, its social and economic relevance and development policies and programs responsive to the needs of persons with disabilities; and
  • Increase understanding of the main issues involved in the process of including disability into development: overall and at the level of sectoral policies and programs.

Broadband Adoption and Use in America



Broadband Adoption and Use in America: OBI Working Paper Series No. 1. The Federal Communications Commission’s October-November 2009 survey finds that nearly two-thirds (65%) of American adults use high-speed Internet connections to go online from home.

The FCC conducted a survey of 5,005 Americans in October and November 2009 in an effort to understand the state of
broadband adoption and use, as well as barriers facing those who do not have broadband at home. Some 42% of Americans with disabilities have broadband at home. Broadband users overwhelmingly view the social aspects of the Internet as very important to them, while watching TV, videos or movies online and playing games were deemed less important.
 
Related event: G3ict Global Inquiry Kick-off Workshop: Broadband Adoption by Persons with Disabilities
 
Related Publication: G3ict publishes 2nd edition of the CRPD Progress Report on ICT Accessibility | Download PDF.

Socioeconomic Impacts of Wireless Technology



The purpose of this report is to assess socioeconomic opportunities and challenges that arise from existing and emerging uses of wireless (licensed spectrum) technology, with a particular focus on the areas of health, finance, education, and empowerment. The report was commissioned by CTIA—The Wireless Association® and prepared by BSR | May 2012

The effect of wireless technology on modern society has been profound. Wireless mobility enables instant communication anywhere, anytime, mobilizing the rapid transfer of information and services over immense distances, unbound by geographic barriers. New ways to connect, share, and innovate using wireless technology are invented every day around the world, and are shattering traditional walls that have divided societies for centuries. In this report, we examine the social effects through four lenses: Health Care, Finance, Education, and Community Empowerment.

BRAID - Bridging Research in Ageing and ICT Development



This document reports on the operational results of the BRAID project and includes details of the BRAID taxonomy, stakeholder co-ordination mechanism and engagement, the vision and the roadmap and its implementation. The results are synthesised into key recommendations to guide future European Commission research on ICT for active ageing.

Bridging Research in Ageing and Information and Communication Technology Development (BRAID) seeks to unleash the potential of technology as a vehicle to enable people to achieve their full capacity. To this end, BRAID has engaged with key stakeholders to develop a comprehensive Research and Technological Development (RTD) Roadmap for Ageing.

Inclusion Made Easy: A Quick Program Guide to Disability in Development



It aims to give practical guidance on how to ensure people with a disability are included in international development programs. Statistical information, inclusion strategies and key questions are included within a human rights framework throughout this guide.

Inclusion Made Easy is designed for program staff in international development organisations. It is a brief, practical guide on how to ensure programs are disability-inclusive. It offers basic inclusion principles, practical tips and case study examples. Part A focuses on disability-inclusive development principles and Part B on disability inclusion across a range of development sectors.

Accessibility - A Guide for Businesses and Organizations by Microsoft



Accessible technology addresses the personal needs of all computer users, including those with physical disabilities, learning and language impairments, and age-related limitations, making it easier for organizations to empower employees, serve customers, and engage with partners | Published by Microsoft in 2011

This guide from Microsoft® provides information about accessibility and accessible technology to help organizations worldwide ensure that all the people they serve or engage have equal access to information and services. For organizations new to accessibility and working with people with disabilities, accessibility can sometimes seem overwhelming. To help your organization meet the needs of people with all types of abilities, this guide provides specific information about many types of impairments and some of the accessible technology solutions that help address them.

Guidelines for the Development of Accessible Mobile Interfaces



More and more people are using touch screens and traditional mobile devices. Most are designed to work well for users with disabilities, with or without the need for assistive technology. Consequently, it is increasingly necessary for those who develop apps and mobile interfaces to know more about accessibility and the different needs that users may have | Funka Nu, Sweden | March 2012

Funka Nu’s work and services are based on the international Web Content Accessibility Guidelines 2.0 (WCAG 2.0). Their experience of accessibility work and user testing with users with various needs and abilities, with and without assistive technology, show that WCAG 2.0 is not enough to provide accessibility as it lacks development principles for mobile interfaces. Funka has developed its own test criteria that supplements the international regulations.

Transforming Learning Through mEducation



Mobile technology is raising the quality of education and improving access to it. Early initiatives in mobile education, or “mEducation” are already enhancing learning outcomes worldwide. With growing availability and demand, mEducation is poised to become a USD 70 billion market by 2020 | GSMA and McKinsey & Company | 2012

We define mEducation as technology-enabled learning solutions available to learners anytime, anywhere. Any portable device, such as a tablet, laptop or mobile phone, that provides access to educational content through mobile connectivity (2G, 3G, or 4G complemented by mobile-based Wi-Fi) can be a tool for mEducation. Mobile technology’s power to transform education is difficult to overstate, given the importance and impact of learning that takes place outside a traditional classroom environment.

A Comparative Test of Web Accessibility Evaluation Methods



After a quick review and description of methods, the paper illustrates a comparative test of two web accessibility evaluation methods: conformance testing and barrier walk through | Giorgio Brajnik, Dipartimento di Matematica e Informatica, Università di Udine | October 2008

Accessibility auditors have to choose a method when evaluating accessibility: expert review (a.k.a. conformance testing),
user testing, subjective evaluations, barrier walkthrough are some possibilities. The comparison in this study aims at determining merits of barrier walkthrough, using conformance testing as a control condition. A comparison framework is outlined, followed by the description of a laboratory experiment with 12 subjects (novice accessibility evaluators), and its results.

Accessible Publishing - Best Practice Guidelines for Publishers



The publishing landscape is becoming much more user-oriented; ensuring your published content is accessible by all your potential readers is more and more important. Providing “access” to content for people with print impairments is a challenge that all publishers can and should be tackling. The aim of this publication is to supply publishers with clear and concise guidance to assist them in these endeavors | April 2011

Making sure that your products are accessible makes good business sense, commercially, legally and ethically. With the right people, processes and practices in place you can increase the size of your market while at the same time enhancing your Corporate Social Responsibility profile at the same time. Our guidelines encourage publishers to make their mainstream publications as accessible as possible so that full access becomes the norm rather than being “special”.

The Global Economics of Disability



The intent of this paper is to inform those grappling with how to position disability as a new market segment, and speak to the market in an economic context | Fifth Quadrant Analytics and Return on Disability Company | March 2012

Making up 1.1 billion people globally, Persons with Disabilities represent a sizeable population. Unlocking the potential in this large subset of the global community has serious ramifications for GDP, public and private institutional cash flows and how economies grapple with an aging population. The familiar emerging market investing question must be asked: when does this market tip? When does the global platform of disability mirror the scope and revenue generating power of Green?

ILO-Irish Aid Case Study on Ethiopia: Disability Inclusion through Effective Legislation and Policies



For nearly a decade, the ILO-Irish Aid Partnership Programme has been working with Ethiopia's Ministry of Labour and Social Affairs (MOLSA) to raise awareness of the need for review and reform of legislation and policy on disability and employment | ILO-Irish Aid | March 2012

Over the past four years in Ethiopia, several factors have played a pivotal role in intensifying the focus on disability and better understanding the barriers faced by disabled persons. At the international level, the United Nations Convention on the Rights of Persons with Disabilities (CRPD), which came into force in 2008 and was ratified by Ethiopia in 2010, stimulated much discussion on the implications of the new international human rights instrument and how it might be utilized to support disability-inclusive policies and practices. At the national level, the synergies and complementarities created by two recent instruments - "Right to Employment of Persons with Disability" and the Growth and Transformation Plan for 2011-2015 - provide a framework for more effective participation of disabled persons in Ethiopian society and embrace a disability perspective. Together, all three instruments help to strengthen and support legal protection, policymaking and inclusive planning for development.

Making Television Accessible - Polish Edition



This report has been prepared by Peter Olaf Looms, Chairman ITU-T Focus Group on Audiovisual Media Accessibility, in cooperation with G3ict | Polish translation courtesy: National Broadcasting Council of Poland (Krajowej Rady Radiofonii i Telewizji) | November 2011

Ensuring that all of the world’s population has access to television services is one of the targets set by world leaders in the World Summit on the Information Society. Television is important for enhancing national identity, providing an outlet for domestic media content and getting news and information to the public, which is especially critical in times of emergencies. Television programmes are also a principal source of news and information for illiterate segments of the population, some of whom are persons with disabilities. In addition, broadcasting can serve important educational purposes, by transmitting courses and other instructional material.

The emphasis of this report is on making digital media accessible. This report identifies accessibility solutions for media executives, regulators and policy makers, pay-TV operators, consumer electronics manufacturers, sales outlets as well as disabled persons organizations. The goal of this report is to assist ITU members to take the necessary steps to ensure that persons with disabilities  can enjoy their CRPD right to access TV.

Technology Accessibility in the Postsecondary Environment



Statement of Mark Turner, Director Center for Accessible Media, California State University, before the Senate Committee on Health, Education, Labor and Pensions, “The Promise of Accessible Technology | February 7, 2012

The accessibility issues encountered by students with disabilities in a postsecondary environment are the result of a combination of factors including (1) the student’s specific functional impairments, (2) the specific instructional and administrative programs/services with which they interact, and (3) the level and nature of accessibility support provided by those programs/services. For this reason, the campus Disability Services program meets with each CSU student to establish an individualized plan of services that constitute ‘reasonable accommodations’.
 
These services are essential for the success of students with disabilities. By addressing accessibility gaps in university programs/services, postsecondary institutions ensure students have the opportunity to fully utilize curricular materials, demonstrate a mastery of their curriculum, and develop the skills necessary for future employment.

Internal Market for Inclusive and Assistive ICT, Targeted Market Analysis and Legislative Aspects



The report provides analysis of the market and the legal frameworks and implementation of support schemes (referred to as Service Delivery Models) for assistive ICT in nine EU Member States. The study has been commissioned by the European Commission, Directorate General for Information Society and Media, unit ICT for Inclusion. | June 2011

The aim of the study was to examine the main barriers and opportunities today in the European Internal Market for assistive ICT and look at what could be gained from addressing these. The study has assessed the different models existing in nine Member States for the provision of assistive ICT to people with a disability, analysed the demand- and supply side of the market and conducted a number of case studies. The study puts forward a number of scenarios, conclusions and recommendations for the achievement of the European Internal Market for assistive ICT that supports the digital inclusion of people with a disability.

Accessible ICTs and Personalized Learning for Students with Disabilities: A Dialogue among Educators, Industry, Government and Civil Society



On 17-18 November 2011, UNESCO in cooperation with Microsoft Corporation convened a consultative two day meeting of 30 experts from more than 10 countries. The participants included teachers working with children with learning difficulties and physical disabilities, school administrators, experts from the IT industry, representatives from non-governmental organizations and disabled persons organizations. This report is an outcome of the meeting | UNESCO Communication and Information Sector Knowledge Societies Division, November 2011

Personalized learning requires attention to the unique needs of all students of all abilities, acknowledging that each have different learning styles including students with mild, moderate or severe disabilities. The use of technology in education plays a particularly vital role by enabling flexible curriculum development and assisting students with disabilities to participate as equals in the learning experience. It also helps to prepare them for life-long learning, recreation and work outside of school. As the UN Convention on the Rights of Persons with Disabilities continues to be implemented globally, State Parties to the Convention continue efforts to realise the goal of Inclusive Education to ensure that students with disabilities have full access, on an equal basis with other students, to regular schools and teachings.

Business Case Study: Costs and Benefits of Implementation of Dutch Webrichtlijnen



The focus of the study is on the potential costs and benefits of implementation of the national Dutch Webrichtlijnen (internationally known as W3C WCAG). Authors: Eric Velleman and Thea van der Geest from the Center for e-Government Studies - Universiteit Twente | November 2011 | Dutch & English versions

In 2004, the Dutch government published an extensive set of guidelines for the development of high quality, maintainable and usable websites. In 2011, the updated version including WCAG2.0 became part of the ‘comply or explain’ list of Dutch Standards. Both versions fully include the accessibility criteria that W3C (the organization governing the Web) has published for accessible web content.

In commission of ECP-EPN, Platform for the Information Society, the University of Twente is conducting a study on the potential costs and benefits of implementation of the national Dutch Webrichtlijnen. The focus of the study is on non-governmental organizations, like businesses, corporations, not-for-profit, charity organizations and other private parties. What is the cost-benefit of (starting to) comply with the Webrichtlijnen (internationally known as W3C WCAG with some added guidelines) and what is the yield of the implementation of this national, governmental standard?

The Promise of Accessible Technology: Challenges and Opportunities



Statement of Eve Hill, Senior Counselor to the Assistant Attorney General for Civil Rights, Department of Justice presented before the Senate Committee on Health, Education, Labor and Pensions, United States Senate concerning the "Promise of Accessible Technology: Challenges and Opportunities" | US Department of Justice | February 2012

Excerpt from the report: When Congress enaxted the ADA and Section 504, the internet and electronic and information technologies as we know them today – the ubiquitous sources of information, commerce, services, and activities – did not exist. For that reason, although the ADA and Section 504 guarantee the protection of the rights of individuals with disabilities in a broad array of activities, neither law expressly mentions the internet or contains specific requirements regarding developing technologies. When Congress amended the Rehabilitation Act in 1998, it added what is now known as section 508. That provision specifically requires Federal government agencies to ensure that their electronic and information technologies, including their websites, are accessible to individuals with disabilities.
 
Watch the video transcription of the Senate Committee meeting here.

Caption Accuracy Metrics Project - Research into Automated Error Ranking of Real-time Captions in Live Television News Programs



Caption Accuracy Metrics Project report is produced by The Carl and Ruth Shapiro Family National Center for Accessible Media at WGBH (NCAM) | Authors: Tom Apone, Brad Botkin, Marcia Brooks and Larry Goldberg | September 2011

Real-time captioned news is a lifeline service for people who are deaf or hard of hearing, providing critical information about their local communities, national events and emergencies. The project scope was to: develop an industry standard approach to measuring caption quality, and use language-processing tools to create an automated caption accuracy assessment tool for real-time captions on live news programming.

International Impact of the United Nations Convention the Rights of Persons with Disabilities – A New Engine of Reform



This is a paper presented by Gerard Quinn, Director, Centre on Disability Law & Policy, National University of Ireland, Galway at the 2009 Jacobus tenBroek Disability Law Symposium.

Excerpt: "To see a theory of justice embodied in a single instrument – in a single piece of law – lives one confidence in the possibility of seeking justice through law. That is precisely why the Americans with Disabilities Act lit a fire that spread rapidly throughout the world. And so it is with the new United National Convention on the Rights of Persons with Disabilities. I once wrote that while disability rights is an American invention, it is now truly a global challenge. I want to talk about why such a convention was deemed necessary. The real added‐value of the convention lies in its ability to trigger a new kind of disability politics worldwide. For without a new dynamic of change – one that can sustain itself – we will not see real change happening.

The United Nations Convention on the Rights of Persons with Disabilities – What Role for Philanthropy?



The United Nations Convention on the Rights of Persons with Disabilities – what role for Philanthropy? is a paper presented by Professor Gerard Quinn, Director, Centre for Disability Law & Policy, National University of Ireland, Galway at the 2010 International Human Rights Funders Group conference held at San Francisco, California.

The United Nations Convention on the Rights of Persons with Disabilities is anchored on the view that the person with the disability is not the problem.  Remember what Theresia Degener says – traditional disability law and policy ‘problematizes the person’. The problem resides in how third parties (including the State) reacts to disability. This is reflected in the definition of disability in Article 1 of the Convention: disability does not exist in the abstract. It is a function of how impairment is compounded by arbitrary barriers placed in front of people.

Web Accessibility Policy Making: An International Perspective (Revised Edition 2012)



This is the third edition of the Web Accessibility Policy Making: An International Perspective (Revised Edition 2012) white paper jointly researched by G3ict, The Centre for Internet & Society and The Hans Foundation. Editor: Nirmita Narasimhan, Revised edition: January 2012

In 2009, G3ict published a comparative review of the web and electronic accessibility policies of 14 countries and the European Union intended to serve as a guide to policy makers on how web accessibility has been implemented in different countries. Since then, there have seen several relevant developments in the policy landscape, especially in the United States and the United Kingdom. The White Paper has been updated (January 2012) to keep abreast of these new changes.
 
With 153 countries parties to the Convention on the Rights of Persons with Disabilities as of February 2012, an increasing number of governments are now in the midst of developing policies and programs to ensure that websites and services under their jurisdictions are accessible. Indeed, the Preamble of the Convention on the Rights of Persons with Disabilities recognizes “the importance of accessibility to the physical, social, economic and cultural environment, to health and education and to information and communication, in enabling persons with disabilities to fully enjoy all human rights and fundamental freedoms”.
 
Download the DAISY version here.

Enabling Access for Persons with Disabilities to Higher Education and Workplace: Role of ICT and Assistive Technologies



Enabling Access for Persons with Disabilities to Higher Education and Workplace: Role of ICT and Assistive Technologies is an editorial publication released on the conference of the same name in January 2012 in Bangalore, India. It compiles best practices, case studies and personal stories of overcoming barriers to inclusion in higher education and employment for persons with disabilities.

With the intent of generating awareness and creating an atmosphere of equal opportunity towards inclusivity at academic institutions and workplaces across India, this publication - released on the occasion of the Enabling Access conference - is an initiative in bringing the key stakeholders of industry, NGOs and educational institutes together on a platform where best practices and case studies can be discussed.
 
Related Publication: G3ict publishes 2nd edition of the CRPD Progress Report on ICT Accessibility | Download PDF.
 

Understanding Web Accessibility: A Guide to Create Accessible Work Environments



This handbook provides insights and tips on what a company needs to do for ICT accessibility and the potential benefits that thus accrue.

Web accessibility simply means that the web pages are usable by all and also on different devices. Web Accessibility Guidelines are popularly known as WCAG 2.0. The website www.w3.org/wai not only provides these guidelines, but also provides links to testing the websites and suggests changes that need to be made in order to make a website compliant to WCAG 2.0. Whenever, a new website or web-based user interface is created or updated, one must insist that the web developers make the site WCAG 2.0 compliant. Having this deliverable as part of the contract would help ensure execution of the task.
 
This publication is released by NASSCOM Foundation and has been made possible with the support of the Wadhwani Foundation.

M-Enabling Summit 2011 Official Show Guide



Official Show Guide for the Inaugural Edition of the M-Enabling Summit 2011 Global Conference and Showcase for Mobile Applications and Services for Seniors and Persons with Disabilities | 5-6 December 2011, The Gaylord National Resort and Convention Center at National Harbor, Washington, D.C.

The M-Enabling Summit (5-6 December 2011), Global Summit and Showcase for Mobile Applications and Services for Seniors and Persons with Disabilities, is the first global program solely dedicated to participants in the emerging ecosystem for mobile accessible and assistive technologies, applications and services.

Visit event website at: http://www.m-enabling.com/

Making Mobile Phones and Services Accessible for Persons with Disabilities



Making Mobile Phones and Services Accessible for Persons with Disabilities is a joint report of the International Telecommunication Union (ITU) and G3ict. Researched and Edited by the Center for Internet & Society | Published by ITU - August 2012

Mobile communications have become in less than two decades omnipresent in all countries, reaching out to the most isolated and underserved populations in developed and developing countries alike. At the end of 2011, there were more than 5.9 billion mobile-cellular telephone subscriptions. By the same point in 2013, we expect such subscriptions to outnumber the global population.

In the midst of this telecommunication revolution, however, populations of senior citizens and persons living with disabilities have been left out due to accessibility factors: complex human interfaces difficult to understand and activate for persons with cognitive impairments or learning disabilities, lack of alternative communications for persons living with low vision, blind, hard of hearing or deaf, or, quite often handset ergonomics too difficult for persons with physical disabilities such as dexterity or mobility limitations.

This report contains references to the new legislative and regulatory framework set by the Convention on the Rights of Persons with Disabilities, an important resource for policy makers. It also covers practical elements required for a successful implementation of those programs and policies.

Available in the following formats:
» Download PDF - English version
» Download PDF - French version
» Download PDF - Arabic version
» Download PDF - Chinese version
» Download PDF - Spanish version
» Download PDF - Russian version

Read the Press Release associated with this publication.

Making Television Accessible



This report has been prepared by Peter Olaf Looms, Chairman ITU-T Focus Group on Audiovisual Media Accessibility, in cooperation with G3ict | November 2011

Ensuring that all of the world’s population has access to television services is one of the targets set by world leaders in the World Summit on the Information Society. Television is important for enhancing national identity, providing an outlet for domestic media content and getting news and information to the public, which is especially critical in times of emergencies. Television programmes are also a principal source of news and information for illiterate segments of the population, some of whom are persons with disabilities. In addition, broadcasting can serve important educational purposes, by transmitting courses and other instructional material.

The emphasis of this report is on making digital media accessible. This report identifies accessibility solutions for media executives,  regulators and policy makers, pay-TV operators, consumer electronics manufacturers, sales outlets as well as disabled persons  organizations. The goal of this report is to assist ITU members to take the necessary steps to ensure that persons with disabilities  can enjoy their CRPD right to access TV. 

Available in the following formats:
» Download PDF - English version
» Download PDF - Polish version  
» Download PDF - Arabic version
» Download PDF - Chinese version
» Download PDF - French version
» Download PDF - Spanish version
» Download PDF - Russian version

 

Oracle Accessibility Program for Customers



Oracle WSC Workshop on Accessibility and the Contributions of International Standards. Report by Luke Kowalski - Vice President, Corporate Architecture Group, Oracle, and Peter Wallack - Accessibility Program Director, Oracle

Accessibility is about making user interfaces perceivable, operable, and understandable by people with a wide range of abilities. Assistive, Access or Adaptive Technology are devices for people with disabilities that enable people to perform tasks that they were formerly unable to accomplish, or had great difficulty accomplishing, by providing enhancements to or changed methods of interacting with the technology needed to accomplish such tasks.
 
Oracle products are coded to standards, and are capable of providing comparable access to individuals with disabilities when they are used in accordance with Oracle's product documentation and provided that assistive technologies and other products used with them properly interoperate with our product. A timely report on the corporation's accessibility practices.

Orange & Accessibility: Facilitating Access to Communication Services for the Elderly and Disabled



Orange & Accessibility: Facilitating Access to Communication Services for the Elderly and Disabled. Report by François René Germain, VP France Telecom Group Accessibility

Orange and Accessibility: What has been accomplished? Orange develops accessibility and integrates it into all of its activities. It dialogues with institutions, associations and customers in order to identify the needs of disabled and older people with disabilities. The report, presented at the WSC workshop “Accessibility and the Contribution of International Standards" highlights Orange's accessibility program for its customers.

Addressing the Proposed WIPO International Instrument on Limitations and Exceptions for Persons with Print Disabilities: Recommendation or Mandatory Treaty?



The Information Society Project at Yale Law School Releases White Paper Addressing the Proposed WIPO International Instrument on Limitations and Exceptions for Persons with Print Disabilities

This Working Paper addresses the proposed WIPO International Instrument on Limitations and Exceptions for Persons with Print Disabilities. The authors conclude that if WIPO wants to achieve compliance, this proposed instrument should be binding hard law. Enacting this agreement as soft law would undermine the goal of making copyrighted works accessible to persons with print disabilities.
 
Authors: Margot Kaminski, Yale University - Yale Information Society Project; Yale University - Information Society Project; Yale University - Law School; Shlomit Yanisky-Ravid, Yale Law School; ONO Academic College; Yale University - Information Society Project

Accessibility of Social Networking Services



Discapnet’s Observatory on ICT Accessibility has been carrying out sectoral studies on the accessibility of Web portals since 2004. This December 2010 report by Discapnet, Technosite and Fundacion ONCE, surveys present status of accessibility to social networking services for persons with disabilities.

Anybody with access to Internet and basic knowledge of how to use such tools is a potential user of social networking services. It is therefore a duty of the managers of such services to ensure accessibility, both to the services themselves and to the information they generate, under equal conditions for all users, including people with functional diversity.
 
The study on the Accessibility of Social Networking Services on Internet carried out by the Observatory offers a panorama of the current level of accessibility of the most widespread social networking services in Spain, with the aim of providing their managers with a diagnosis to help them improve accessibility, and their users with a breakdown of what each service has to offer.

Related Blog: Social Media and Accessibility by Debra Ruh. Read Here.

The Design of Human-Powered Access Technology



In this paper, the authors frame recent developments in human computation in the historical context of accessibility, and outline a framework for discussing new advances in human-powered access technology. Authors: Jeffrey P. Bigham, Richard E. Ladner and Yevgen Borodin.

People with disabilities have always overcome accessibility problems by enlisting people in their community to help. The Internet has broadened the available community and made it easier to get on-demand assistance remotely. In particular, the past few years have seen the development of technology in both research and industry that uses human power to overcome technical problems too difficult to solve automatically.
 
The paper presents a set of 13 design principles for humanpowered access technology motivated both by historical context and current technological developments. We then demonstrate the utility of these principles by using them to compare several existing human-powered access technologies. 

The Effectiveness of M-Health Technologies for Improving Health and Health Services: A Systematic Review



This systematic review will summarize the evidence for the effectiveness of mobile technology interventions for improving health and health service outcomes (M-Health) around the world. Authors: Caroline Free, Gemma Phillips; Lambert Felix; Leandro Galli; Vikram Patel; Philip Edwards; BMC Research Notes

M-health, the use of mobile computing and communication technologies in health care and public health, is a rapidly expanding area of research and practice. M-health programmes and interventions use mobile electronic devices (MEDs), such as personal digital assistants and mobile phones, for a range of functions to support health behaviour change and chronic disease management by patients in the community.
 
This systematic review will provide recommendations on the use of mobile computing and communication technology in health care and public health and will guide future work on intervention development and primary research in this field.

e-Accessibility Policy Handbook for Persons With Disabilities (Russian Version)



The e-Accessibility Policy Handbook for Persons with Disabilities is based upon the online ITU-G3ict e-Accessibility Policy Toolkit for Persons with Disabilities (www.e-accessibilitytoolkit.org) which was released in February 2010. This is the Russian translation of the same.

The Toolkit and its companion handbook have contributions from more than 60 experts around the world on ICT accessibility and is a most valuable addition to policy makers and regulators, advocacy and research organisations and persons with disabilities on the implementation of the ICT dispositions of the CRPD.

The handbook is a joint publication of ITU, G3ict and the Centre for Internet and Society, in cooperation with The Hans Foun­da­tion. The book is com­piled and edit­ed by Nir­mi­ta Narasimhan. Preface by Dr. Hamadoun I. Toure, Sec­re­tary-​Gen­er­al, In­ter­na­tion­al Telecom­mu­ni­ca­tion Union. Introduction by Dr. Sami Al-​Basheer, Di­rec­tor, ITU-D. Foreword by Axel Leblois, Ex­ec­u­tive Di­rec­tor, G3ict.

UNIC Moscow (United Nations Information Centre - Moscow) has translated the English version of the kit to Russian. For more information on the translation initiative by UNIC Moscow visit: http://www.unic.ru/news_inf/viewer.php?uid=164

The Role of High-Speed Broadband in Telecommunications Between People with Limited Speech and the Health Workforce



Report for the Institute for a Broadband-Enabled Society, University of Melbourne, Australia, detailing the role of high speed broadband in communication between people with little or no speech and GPs. Year: 2010/2011

In April 2009, the federal government announced that it will be launching a National Broadband Network, with Internet speeds up to 100 times faster than current speeds in Australia. Evidence has shown that internet-based solutions enable people with communication impairments to make themselves heard and to interact with others.

This research sought to address the communication needs of people with little or no speech in healthcare, and began to explore the potential role of high-speed broadband in facilitating communication between GPs and patients with communication difficulties. 

The Clear Print Standard: Arguments for a Flexible Approach



This report makes recommendations for a more flexible and practicable version of the Clear Print guidelines published by the Royal National Institute of Blind People (RNIB) for adoption within the public sector.

As well as Large Print for people with impaired vision, the Royal National Institute of Blind People (RNIB) also publishes Clear Print guidelines for general use. These have been widely adopted in the public sector. In these notes we take a critical look at what they say about type size, and the evidence on which the standard is based. We support the idea of a minimum type size for normal text, but question the inflexibility which inhibits some organisations from using even slightly smaller sizes for diagrams and tables – features that can make information clearer. We make recommendations for a more flexible and practicable version.

FCC-EAAC Report on Emergency Calling for Persons with Disabilities, 2011



This report, presented by the Emergency Access Advisory Committee (EAAC) established by the Federal Communications Commission (FCC) contains the findings of an in-depth review and analysis of a national survey of persons with disabilities conducted by the EAAC in accordance with The Twenty-first Century Communications and Video Accessibility Act of 2010

This report, presented by the Emergency Access Advisory Committee (EAAC) established by the Federal Communications Commission (FCC or Commission), contains the findings of an in-depth review and analysis of a national survey of persons with disabilities conducted by the EAAC in accordance with The Twenty-First Century Communications and Video Accessibility Act of 2010 (CVAA), signed into law by President Obama on 8 October 2010.

The CVAA requires the Commission to take various steps to ensure that people with disabilities have access to emerging communications technologies in the 21st century. The Commission established the EAAC in accordance with the CVAA, which directs that an advisory committee be established within 60 days after the date of enactment, for the purpose of achieving equal access to emergency services by individuals with disabilities as part of our nation’s migration to a national Internet protocol-enabled emergency network, also known as the next generation 9-1-1 system.

99 Tips for the Use of Mobile Phones for Students with Disabilities



The 99 tools from the magical pocket of Aki-chan: this research project provides tips on how mobile phones can offer strategies to engage students in learning in ways that best suit their needs.

“The 99 tools from the magical pocket of Aki-chan”: reading, writing, keeping and making notes, understanding time, planning activities, listening, calculating and using a dictionary, surfing the web, calling and messaging friends can all be undertaken on a mobile phone using tools from the ‘magical pocket".

The Magical Pocket of Aki-chan Project has been co-researched by the Research Centre of Advanced Science and Technology at the University of Tokyo and SoftBank Mobile Corp. The project name represents the mobile phone as a ‘magical pocket’ filled with tools ‒ each time you go into the pocket you can pull out a strategy that may help support the learning and participation in the classroom, of a student with disabilities. The aim of the project is to conduct research as well as raise awareness of the use of the mobile phone to support the independence of these students in their daily lives.

Text Version - CRPD Progress Report on ICT Accessibility 2010



A G3ict Report Assessing the Degree of Compliance of States Parties with the ICT Accessibility Provisions of the Convention on the Rights of Persons with Disabilities. Text Version | 2010

The CRPD Progress Report on Information and Communication Technologies (ICT) accessibility is a unique benchmarking tool that identifies the degree to which each of the provisions of the Convention on the Rights of Persons with Disabilities (CRPD) on ICTs and Assistive Technologies (ATs) is actually enacted in local laws, policies and regulations and their impact. It includes data points relative to the status of ICT accessibility and ATs availability among ratifying countries. Data collected measure:

# State Party CRPD legal and programmatic commitments
#
State Party capacity for implementation
# Assessment of the State’s implementation and actual results for persons with disabilities

Download the text version. You can also download the PDF version here.

PDF version - CRPD Progress Report on ICT Accessibility 2010



A G3ict Report Assessing the Degree of Compliance of States Parties with the ICT Accessibility Provisions of the Convention on the Rights of Persons with Disabilities. PDF Version | 2010

2012-09-13 The CRPD Progress Report on Information and Communication Technologies (ICT) accessibility is a unique benchmarking tool that identifies the degree to which each of the provisions of the Convention on the Rights of Persons with Disabilities (CRPD) on ICTs and Assistive Technologies (ATs) is actually enacted in local laws, policies and regulations and their impact. It includes data points relative to the status of ICT accessibility and ATs availability among ratifying countries. Data collected measure:

# State Party CRPD legal and programmatic commitments
#
State Party capacity for implementation
# Assessment of the State’s implementation and actual results for persons with disabilities

Download the PDF version. You can also download the Text version here.

e-Accessibility Policy Handbook for Persons with Disabilities



The e-Accessibility Policy Handbook for Persons with Disabilities is based upon the online ITU-G3ict e-Accessibility Policy Toolkit for Persons with Disabilities (www.e-accessibilitytoolkit.org) which was released in February 2010.

The Toolkit and its companion handbook have contributions from more than 60 experts around the world on ICT accessibility and is a most valuable addition to policy makers and regulators, advocacy and research organisations and persons with disabilities on the implementation of the ICT dispositions of the CRPD.

The handbook is a joint publication of ITU, G3ict and the Centre for Internet and Society, in cooperation with The Hans Foun­da­tion. The book is com­piled and edit­ed by Nir­mi­ta Narasimhan. Preface by Dr. Hamadoun I. Toure, Sec­re­tary-​Gen­er­al, In­ter­na­tion­al Telecom­mu­ni­ca­tion Union. Introduction by Dr. Sami Al-​Basheer, Di­rec­tor, ITU-D. Foreword by Axel Leblois, Ex­ec­u­tive Di­rec­tor, G3ict.

Braille and Daisy formats available here: http://g3ict.org/resource_center/e-Accessibility%20Policy%20Handbook

Related Publication: G3ict publishes 2nd edition of the CRPD Progress Report on ICT Accessibility | Download PDF.
 

Data-Enabled Travel: How Geo-Data Can Support Inclusive Transportation, Tourism, and Navigation through Communities



This report explains what we have learned about the potential of geo-data for accessible travel. It also offers suggestions to interested stake holders about next steps toward the realization of this potential.

This report is a result of discussions that took place in July 2010 commemorating the 20th anniversary of the Americans with Disabilities Act at the White House. Participants of the discussion were asked to focus on the challenge of more accessible travel, transportation, and tourism by applying geo-data.
 
User needs should form the basis of any initiative aimed at improving transportation information services for people with disabilities. In the field of assistive technologies, mobile devices, have emerged as a champion for accomodating user needs. Mobile technology has helped inform and empower citizens of all ages and abilities to accomplish safe and independent travel around our country.
 

Accessibility, Innovation and Sustainability at AT&T



A G3ict White Paper Documenting How Mobile Service Providers Can Serve Persons with Disabilities and Seniors

In order to promote the business practices required to provide accessible and assistive mobile equipment and services to persons with disabilities, G3ict requested that AT&T opens its doors to review and document its internal R&D and business processes for the benefit all interested parties. Read more.

 

Open Source Software-Based Assistive Technologies



Written by Fernando Botelho, founder of Project F123.org, this article defines open source software-based assistive technology.

Written by Fernando Botelho, founder of Project F123.org, this article defines open source software-based assistive technology.

National Accessibility Standard in the Russian Federation: A First Step toward Creating a Barrier-Free Internet



by Anatoliy D. Popko, Head of the Information Technology Department, “Rehacomp” on-Governmental Institution of Professional Rehabilitation and Training of the All-Russian Society of the Blind; Anatoliy J. Kamynin, Founder and Administrator of the Tiflocomp.ru portal, a leading Russian Internet resource on Adaptive Technology for the Blind and Visually Impaired, April 2010; Reproduced with the kind permission from the “Information Society Magazine” translated from Russian to English by UNIC Moscow.

Public Procurement of Accessible ICTs - Training Workshop Presentation



Public procurement is the process used by public agencies to acquire goods, services, works and other supplies. The use of procurement policies as a social justice vehicle is a modern development in government contract agreements

Compiled by Cynthia D. Waddell, ITU Senior Accessibility Consultant, Executive Director, International Center for Disability Resources on the Internet, this training workshop presentation was given at the "Asia-Pacific Regional Forum on Mainstreaming ICT Accessibility for Persons with Disabilities," organized by ITU and ESCAP in Bangkok, Thailand (25-27 August 2009).

NTT DOCOMO's Mobile Phones for Persons with Disabilities



In his presentation, Mr. Ryuji Nagata, Manager of Product Department, NTT DOCOMO Inc., Japan reviews: (1) Japanese cell phone market; (2) Universal design approach in NTT DOCOMO; (3) What is Raku-Raku phone?; (4) New features of Raku-Raku phone; (5) Bone condyction receiver "Sound Leaf."

In his presentation, Mr. Ryuji Nagata, Manager of Product Department, NTT DOCOMO Inc., Japan reviews: (1) Japanese cell phone market; (2) Universal design approach in NTT DOCOMO; (3) What is Raku-Raku phone?; (4) New features of Raku-Raku phone; (5) Bone condyction receiver "Sound Leaf."

Mobile Industry Good Practice Guide for Service Delivery for Disabled and Elderly Customers in the UK




This good practice guide for service delivery is designed to advise and assist the mobile industry, including network operators, service providers and retailers on how to make their products and services more accessible to the UK's disabled and elderly consumers.

Accessibility Criteria Defined by Voluntary French Charter (in French)




Wireless Phones: Survey of Users Needs (Georgia Tech Wireless RERC)



This is the second in a series of annual reports based on data collected from the Survey of User Needs (SUN), an ongoing survey conducted by the Rehabilitation Engineering Research Center for Wireless Technologies (Wireless RERC).

The original Survey of User Needs (SUN1.0) was conducted from 2001-2006, with more than 1200 people responding to that survey. In 2007, the SUN was revised and data collection began with version 2.0 in April 2007.

By December 2007, over 1200 participants had completed SUN 2.0. A year later, another 348 respondents had completed the survey for a total of 1556. 1406 respondents reported one or more functional limitations such as difficulty in learning or remembering, difficulty in doing manual tasks, or difficulty in seeing or hearing. Download the report for survey findings.

G3ict "ICT Accessibility Self-Assessment Framework"



The G3ict Self-Assessment Framework is the first comprehensive tool made available to policy makers to evaluate their country’s compliance with the many dispositions of the Convention in matters of ICT accessibility. Developed by the G3ict Research Committee, it is designed to facilitate consensus building among governments and multiple stakeholders seeking to identify priorities at national level.

Presentation on the Convention's New Agenda for Digital Accessibility and Assistive Technologies



Compiled by G3ict, this presentation was given at CSUN 24th Annual International Conference on Technology and Persons with Disabilities, held in Los Angeles (March 16-21, 2009).

Compiled by G3ict, this presentation was given at CSUN 24th Annual International Conference on Technology and Persons with Disabilities, held in Los Angeles (March 16-21, 2009).

AGE-ANEC-EDF Response to the European Commission's Communication "Towards an Accessible Information Society" (COM/2008/804 final)



AGE-ANEC-EDF Response to the European Commission's Communication "Towards an Accessible Information Society."

ICT have a crucial role to play in everyday life of consumers of all ages and abilities and are gateways to education, work and leisure. Therefore, AGE, the European Older People’s Platform, ANEC, the European consumer voice in standardisation, and the European Disability Forum (EDF) are responding to the European Commission (EC)’s Communication “Towards an accessible information society”.

The Accessibility Imperative



"The Accessibility Imperative" is the first attempt made to present in one comprehensive volume the challenges and opportunities of implementing the Convention on the Rights of Persons with Disabilities in matters of accessibility to Information and Communication Technologies. The Convention at large - and more specifically its Article 9 - creates the first universal framework specifically addressing these issues which affect over 600,000,000 persons living with disabilities worldwide.


Please note: The link takes you to the webpage of the Danish National Library. To access the DAISY version, click on "Afspil" (play) button. You will be redirected to a new window/tab with the online player. The redirect should happen within a few seconds, if this does not happen, try to press the "Afspil" (Play) button on the redirect page.
 
"The Accessibility Imperative" is the first attempt made to present in one comprehensive volume the challenges and opportunities of implementing the Convention on the Rights of Persons with Disabilities in matters of accessibility to Information and Communication Technologies. The Convention at large - and more specifically its Article 9 - creates the first universal framework specifically addressing these issues which affect over 600,000,000 persons living with disabilities worldwide.

This book was developed based upon the proceedings of the first Global Forum of the G3ict, the Global Initiative for Inclusive ICTs, held at the United Nations headquarters in New York on March 26, 2007. It presents the perspective of multiple stakeholders from all regions of the world and from a variety of backgrounds: industry, policy makers, international institutions, academia, and non-governmental organizations representing persons living with disabilities. Additional editorial content was contributed to G3ict and included in this first edition from meetings held in Russia, Korea, and the United States during the Spring of 2007.

With 129 countries having signed the Convention as of May 2008, the scope of legislative and regulatory work which will take place over the next few years in matters of ICT accessibility is considerable. This first edition will be the first reference made available to policy makers and their many constituents to facilitate the process of identifying the best path towards effective implementation of the Convention.

Related Publication: G3ict publishes 2nd edition of the CRPD Progress Report on ICT Accessibility | Download PDF.

 

G3ict-ITU Toolkit for Policy Makers on e-Accessibility & Service Needs for Persons with Disabilities - Table of Contents



Designed to provide a comprehensive online resource for all stakeholders involved in implementing the digital accessibility agenda of the Convention on the Rights of Persons with Disabilities, the G3ict ITU Toolkit is making good progress towards completion by the end of March 2009. The Toolkit was announced jointly by G3ict and ITU on April 21, 2008. The complete table of contents of the Toolkit can be downloaded here.

G3ict-ITU Toolkit for Policy Makers - Goals and Objectives



ITU-D and G3ict announced at their joint Global Forum (Geneva, April 21, 2008) that they would collaborate in the development of an online toolkit for policy makers on e-Accessibility.

Presentation on Assistive Technologies: Leveraging ICTs for Persons with Disabilities, Challenges and Opportunities



Compiled by G3ict , this presentation was given at the ITU Regional Workshop on "ICT Accessibility for Persons with Disabilities," held in Lusaka, Zambia (July 15-16, 2008)

Meeting Information and Communications Technologies Access and Service Needs for Persons with Disabilities



Written by Cynthia D. Waddell, Juris Doctor (ICT Expert for Persons with Disabilities, International Center for Disability Resources on the Internet), the background paper was originally prepared for the seminar "Sharing Experience on Best Practices and Services for People with Disabilities," held on 17 September 2007 in Geneva, Switzerland. This paper has been updated and includes the addition of the Arab Region based on presentations at the first Arab Regional Conference on Sharing Experience on Best Practices in ICT Services for Persons with Disabilities held in Cairo, Egypt, 13-15 November 2007. It was presented at the ITU Regional Workshop on "ICT Accessibility for Persons with Disabilities in the African Region" held in Lusaka, Zambia (July 15-16, 2008).

Technology and Disability Policy Highlights, March 2008



Published monthly by the Rehabilitation Engineering Research Center for Wireless Technologies (Wireless RERC), this March 2008 issue focuses on regulators at the Federal Communications Commission (FCC) and how the Commission raised a total of $19.592 billion in its auction of 700MHz airwaves that concluded March 19, 2008. Read below for more information on RERC Efforts in the AT&T Press Release:

RERC Efforts Acknowledged in AT&T Press Release

03.13.2008 - In an effort to encourage application developers and handset manufacturers to consider the needs of seniors or customers who have disabilities when designing products and services, AT&T Inc. announced through a press release that the company's approach to Universal Design will be made publicly available for the first time. AT&T embraces the concept of Universal Design and has urged its handset and software partners to consider this methodology as they develop wireless products and applications. AT&T's recently launched Mobile Speak and Mobile Magnifier applications are examples of accessible products and services that result from innovative collaboration and design.

In creating its Universal Design methodology, AT&T consulted with many leading experts, such as the Wireless RERC. By making AT&T's Universal Design methodology available on its website, the company is hoping all developers of wireless products and applications will consider how future designs can create accessible products, like Mobile Magnifier and Mobile Speak. "Integration of Universal Design into business practice is fundamental to our mission of equitable access to wireless technologies for people of all ages and abilities," said Jim Mueller, project director, User-Centered Research, Wireless RERC. "We're glad that AT&T shares our commitment and is making its Universal Design methodology publicly available."
AT&T's document on Universal Design

[http://developer.att.com/universaldesign].

AT&T's resources for people with disabilities [http://www.wireless.att.com/about/disability-resources/disability-resources.jsp]

[Source: AT&T]

Web Accessibility at General Electric



Preety Kumar, Founder, President, and CEO of Deque Systems, Inc., discusses the significance of web accessibility and how General Electric recognized the necessity of accessible techniques in regards to making Web sites accessible to persons with disabilities.

Speech by World Blind Union (WBU) President on the Occassion of the Launching of the "Global Right to Read" Campaign



Read the speech made by WBU President Dr. William Rowland in Amsterdam on Wednesday 23rd April 2008 on the occasion of WBU’s Press Conference launching the Global Right to Read Campaign. This document also contains a press release announcing the launch of the Global Right to Read Campaign.

Joint ANEC-EDF Position on eAccessibility



This joint ANEC/EDF position paper expresses views on the accessibility of Information Communication Technologies (ICT) products and services by consumers of all ages and abilities.

Web Accessibility in Context, an Investigation into Standardisation Issues



This study has set out to investigate the apparent gap between current published guidelines on accessibility and the current practice of web developers, and the tools used by the developers to create accessible websites.

Making a Difference: A Quarterly Magazine of the Georgia Governor's Council on Developmental Disabilities



This Spring 2008 issue of "Making a Difference" features a wide range of articles including one about the 10th Annual Disability Day where over 2,000 people came to hear Ambassador Luis Gallegos, G3ict Chair, speak on the steps of the Capitol in Atlanta, Georgia. Also featured towards the end of the publication is "Creating an Accessible World with the United Nations Convention," an article written by G3ict Executive Director Axel Leblois.

To read about the 10th Annual Disability Day with Ambassador Gallegos, please turn to page 12-15.

To read Axel Leblois' article on the Convention on the Rights of Persons with Disabilities, please turn to page 24.

Rehabilitation Engineering Research Center's (RERC) First Report on the Findings of the Survey of User Needs (SUN)



Rehabilitation Engineering Research Center's (RERC) first report on the findings of a new study aimed at surveying user needs vis-a-vis wireless technologies. The people surveyed represent a large portion of the 40 million Americans with disabilities.

Summary of the Discussion Draft of the “21st Century Communications and Video Accessibility Act”



Summary of the discussion draft of the bill entitled "21st Century Communications and Video Accessibility Act", which aims to establish new safeguards for disability access to ensure that people with disabilities are not left behind as technology changes and the United States migrates to the next generation of Internet-based and digital communication technologies.

IBM Italy - Mobile Wireless Accessibility Project



IBM Italy's white paper on its Mobile Wireless Accessibility (MWA) project.

IGDA Accessibility in Games: Motivations and Approaches



White paper from the International Game Developer's Association describing the necessity and steps to be taken in order to make gaming accessible to those with disabilities.

The Accessibility Imperative: DAISY Format



Accessibility Imperative, DAISY, G3ict research paper

The Accessibility Imperative is the first attempt made to present in one comprehensive volume the challenges and opportunities of implementing the Convention on the Rights of Persons with Disabilities in matters of accessibility to Information and Communication Technologies. The Convention at large - and more specifically its Article 9 - creates the first universal framework specifically addressing these issues which affect over 600,000,000 persons living with disabilities worldwide.

With 129 countries having signed the convention as of May 2008, the scope of legislative and regulatory work which will take place over the next few years in matters of ICT accessibility is considerable. This first edition will be the first reference made available to policy makers and their many constituents to facilitate the process of identifying the best path towards effective implementation of the Convention.

This audio version of the publication conforms to DAISY standards (Digital Talking Books) and is accessible to visually-impaired or otherwise print-disabled persons. The DAISY version has been made possible due to the efforts of the Danish National Library for the Blind. Click on this link to access the DAISY format.

Please note: The DAISY link takes you to the webpage of the Danish National Library for the Blind. To access the DAISY version, click on "Afspil" (play) button. You will be redirected to a new window/tab with the online player. The redirect should happen within a few seconds. If this does not happen, press the "Afspil" (Play) button on the redirect page.