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The State of Broadband 2015: Broadband as a Foundation for Sustainable Development



This report explores what constitutes an effective National Broadband Plan to boost the deployment of broadband and maximize its impact as a cross-sectoral driver underpinning progress. Published by the Broadband Commission for Digital Development in September 2015.

Countries need to adopt effective policies and strategies to make broadband available, affordable and accessible, as a vital enabler of sustainable development in modern-day knowledge societies.

Accessibility Requirements Suitable for Public Procurement of ICT Products and Services in Europe



This new standard (EN 301 549) is the first European Standard for accessible ICT. It is intended in particular for use by public authorities and other public sector bodies during procurement, to ensure that websites, software, digital devices are more accessible – so they may be used by persons with a wide range of abilities.

The new European Standard and its accompanying Technical Reports provide a framework for developing a wide range of applications that will make ICT products and services more accessible for the 80 million Europeans who are living with various types of disability. Potential applications include audio and/or tactile interfaces that can be used by visually impaired persons, or hardware such as smartphones and laptops that can be operated using one hand. Users of the present document should be aware that the document may be subject to revision or change of status. Information on the current status of this and other ETSI documents is available at http://www.etsi.org/technologies-clusters/technologies/human-factors?tab=2.

Study on Assessing and Promoting e-Accessibility



This report presents the results and conclusions from a study on assessing and promoting e‐accessibility that was conducted on behalf of the European Commission. This report was prepared for the European Commission DG Communications Networks, Contents and Technology, 2013

The main aims of the study were to take stock of the extent of e‐accessibility across the EU27 countries and some key third countries, as well as the policy efforts that have emerged in this area. The focus was on e‐accessibility in three key domains – the World Wide Web, telecoms and television.
 
Also see: Putting e-Accessibility at the Core of Information Systems (G3ict Business Case White Paper Series) | Download PDF.

Experience of Voters with Disabilities in the 2012 United States Election Cycle



This report examines the impact of the Help America Vote Act (HAVA) of 2002 by documenting the experiences of American voters with disabilities during the 2012 general election cycle. Published by the National Council on Disability, October 2013.

This report provides a snapshot of architectural, attitudinal, technological, legislative, and voting practice barriers that confronted voters with disabilities in the 2012 general election cycle, and provides an overview of the use of federal funds, activities, and outcomes under HAVA for people with disabilities over the past decade.

UN Broadband Commission Report: The State of Broadband 2013: Universalizing Broadband



Mobile broadband is the fastest growing technology in human history, according to the 2013 edition of the State of Broadband report. Published by the UN Broadband Commission, September 2013

Released in New York at the 8th meeting of the Broadband Commission for Digital Development, the report reveals that mobile broadband subscriptions, which allow users to access the web via smartphones, tablets and WiFi-connected laptops, are growing at a rate of 30% per year. By the end of 2013 there will be more than three times as many mobile broadband connections as there are conventional fixed broadband subscriptions.

Leading Practices on Disability Inclusion



Successful businesses recognize that incorporating disability in all diversity and inclusion practices positively impacts their companies’ bottom line. Corporate CEOs understand that it’s cost effective to recruit and retain the best talent regardless of disability. Published by the U.S. Chamber of Commerce, 2013.

As a collaborative initiative to share creative inclusion practices that succeed, the U.S. Chamber of Commerce and the US Business Leadership Network (USBLN®) invited congressional and business leaders to participate in the second Corporate Disability
Employment Summit: Leading Practices on Disability Inclusion. Prior to the summit, business leaders were asked to share their successful disability inclusion strategies. This publication highlights these strategies, which businesses of all sizes can use to create a more inclusive workplace, marketplace, and supply chain.

Universal Design Toolkit for Customer Engagement



"Universal Design for Customer Engagement Toolkit" provides comprehensive best practice guidance on achieving better customer communication. The Universal Design Toolkit for Customer Engagement was developed by Dolmen (www.dolmen.ie) on behalf of the Centre for Excellence in Universal Design at the National Disability Authority, Ireland.

The Toolkit is based on the specifications contained in the Irish Standard (I.S.) 373:2013 ‘Universal Design for customer engagement in tourism services’, published by the National Standards Authority of Ireland (NSAI). This Toolkit has been developed to help you apply the guidance provided in the standard. It provides you with practical and useful guidance on how to use Universal Design as a tool for better engaging with your customers.

Comreg: Electronic Communications: Proposed Measures to Ensure Equivalence in Access and Choice for Disabled End-Users



ComReg proposes various measures in respect of accessible information and services for consultation on ensuring equivalence in access and choice for disabled end-users. Published by the Commission for Communications Regulation, June 20, 2013

The European Commission (“EC”), in its 2007 review, proposed revisions to the European regulatory framework for electronic communications sector to include enhanced consumer protection measures, in particular, ‘improved accessibility for users with disabilities’. ComReg is interested to hear the views of interested parties in relation to the proposals in this consultation document.

NTIA Broadband Adoption Toolkit 2013



Nearly one-third of Americans do not have broadband at home—that’s more than 100 million people without access to high-speed Internet. Whether they lack the skills or the income to become broadband users, these citizens are isolated from the digital mainstream. This toolkit will aid organizations and government agencies to reach, educate, and support people who are not yet online. Published by Broadband USA in May 2013

This Broadband Adoption Toolkit draws on the experiences of the recipients of grants from the Broadband Technology Opportunities Program (BTOP). To date, the efforts of BTOP grant recipients have added hundreds of thousands of new broadband subscribers and, in the process, have yielded invaluable lessons on how to serve “hard-to-reach” Americans effectively. It is the hope of the National Telecommunications and Information Administration (NTIA) that this Toolkit will help other agencies and organizations around the country to accelerate efforts to help the nearly one-third of Americans who are not broadband subscribers in their journey toward full inclusion in the online universe of education, employment, healthcare, and other vital activities.

Toward the Full Inclusion of People with Disabilities: Examining the Accessibility of Overseas Facilities and Programs Funded by the United States



The overarching aim of this report is to advance understanding and to promote accessibility and inclusion of people with disabilities in foreign assistance programs funded by the United States. Published by the National Council on Disability, 2013

The report reviews U.S. federal disability laws, the United States Agency for International Development’s (USAID) Disability Policy, and the Convention on the Rights of Persons with Disabilities (CRPD) and discusses their application to U.S. foreign assistance programs. The report examines the work of USAID, the U.S. Department of State (DOS), and the U.S. Department of Defense (DOD), and provides recommendations that will strengthen the operation of these agencies by ensuring U.S. Government funding is used in a manner that is accessible to and inclusive of people with disabilities.

WirelessRERC: Technology Use by People with Hearing and Speech Loss for Communicating with Emergency Response Services



This research brief presents survey data collected by the Wireless RERC on actual and preferred methods for contacting emergency response services by people living with hearing and/or speech loss. The data were collected as part of the Survey on Emergency Communications and People with Disabilities conducted by the Rehabilitation Engineering Research Center for Wireless Technologies (Wireless RERC).

These questions are of critical importance as access to emergency services by people with physical, sensory and cognitive disabilities can mean the difference between life and death. Additionally, ongoing innovation in consumer technologies – especially mobile wireless technologies – has made possible new ways of contacting and communicating with emergency response services. Against this backdrop federal regulatory authorities have been engaged in rulemaking to ensure equitable access to emergency response services by people with disabilities, especially people who have difficulty communicating by voice – people living with hearing or speech loss.

Rethinking Disability in the Private Sector: Report from the Panel on Labor Market Opportunities for Persons with Disabilities



Most employers take seriously their responsibility to include people with disabilities in the workforce, and are eager to learn how they can do better. Published by the Government of Canada, 2013

In July 2012, the Government of Canada appointed a panel to consult with private sector employers, as well as other organizations and individuals, on the labor market participation of people with disabilities. The panel members were asked to identify successes and best practices in the employment of people with disabilities, as well as the barriers faced by employers, and to report on their findings. This report is directed at Canadian private sector employers.
 
Also see: Universal Service for Persons with Disabilities | A Global Survey of Policy Interventions and Good Practices by The Centre for Internet & Society, India and G3ict | Download PDF (opens as webpage)

ITU-UNESCO State of Broadband 2012: Achieving Digital Inclusion for All



With this Report, the Broadband Commission expands awareness and understanding of the importance of broadband networks, services, and applications for generating economic growth and achieving social progress. A report by the Broadband Commission, September 2012

The Broadband Commission for Digital Development promotes the adoption of broadband-friendly practices and policies for all, so everyone can take advantage of the benefits offered by broadband. The Report recognizes a clear need for policy leadership to establish a strong vision among stakeholders and prioritize the deployment of broadband at the national level. However, additional growth in access is needed to achieve the targets for individual Internet user penetration. Smartphones and mobile broadband may provide the much-needed impetus to achieve this extra growth.
 
Also see:
 
UNESCO Broadcast Commission: Education, Technology and Broadband - Advancing the Education for All Agenda | Download PDF.
 
Federal Communications Commission (FCC): Broadband Use and Adoption in America Report | Download PDF.

The PASSAGE Project: Making European Rail Travel Accessible for All



A passenger with a disability or reduced mobility (PRM) is entitled to access trains and stations under the same conditions as other passengers, unless the design of the train or station makes the access physically impossible. Report prepared by Dirk Oelschlager and David Sindall and presented at TRANSED 2012, New Delhi, India

The European Commission is making accessibility an essential requirement for rail infrastructure when newly built, upgraded or renewed. Accessibility can be achieved by preventing or removing barriers and through other measures such as provision of assistance. The rules apply to infrastructure (e.g. obstacle-free routes, ticketing, information desks, toilets, visual and spoken information, platform width and height, and boarding aids) and to rail carriages (e.g. doors, toilets, wheelchair spaces, and information).

Accessibility Design Guide: Universal Design Principles for Australia's Aid Program



This guide is a rich resource of ideas which development practitioners can consider when applying universal design. The aim is to support Australia’s aid program so it minimizes barriers and becomes more accessible. Published by the Australian Government - AusAID as a companion volume to Development for All: Towards a disability-inclusive Australian aid program 2009–2014

This Accessibility Design Guide supports Australia’s own commitment to people with disability and supports its international obligations. It has been developed to support the many players involved in designing, appraising, implementing, monitoring or otherwise managing Australian aid activities funded through the Australian Agency for International Development (AusAID).

BBC Media Action: Health on the Move - Can Mobile Phones Save Lives?



This policy briefing draws on BBC Media Action’s direct experience in using mobile phones to improve health education in one of the poorest states of India. Published by BBC Media Action, February 2013

This policy briefing focuses on how one of the greatest engines of innovation in the 21st century – the mobile phone – offers important opportunities for saving lives. The explosive growth of mobile telephony over the past decade has generated exciting new thinking around its potential to improve the uptake of health services and healthy behaviours. That potential is increasingly being
transformed into practice, with encouraging results.

Active Ageing Index 2012 for 27 EU Member States



The Active Ageing Index (AAI) is a newly developed tool that offers national and European policy-makers a way to measure and promote the untapped potential of the older population. In its design, the index follows the conceptual framework of the 2012 European Year for Active Ageing and Solidarity between Generations | Published by the European Centre for Social Welfare Policy and Research, Vienna | December 2012

The index measures the active ageing performance across four distinct domains that together capture the untapped potential of older people across EU Member States:
1. Employment of older workers;
2. Social activity and participation of older people;
3. Independent and autonomous living of older persons; and
4. Capacity and enabling environment for active ageing.

Helping to Ensure Equal Access To Education



A major factor contributing to the growth of a country is the need to properly educate the next generation. In order for this to be done successfully, the needs of all students must be met, regardless of their race, sex or disability. This report from the U.S. Department of Education's Office for Civil Rights (OCR) discusses their improvements in addressing this issue. Published by the U.S. Department of Education - Office for Civil Rights, November 2012

The report cites three major themes that have been the focus of their new approach:

• Greater Productivity to Meet a Rising Caseload - new internal systems of management, enhancements to the  investigatory processes, increased the heft of their monitoring capacity and the scope of the issues it addresses
• Supporting Equity Throughout the Department - taking a leadership role in the Secretary's Equity and Excellence Commission, participation in Secretary Duncan's senior-most advisory and decision-making committees
• Maximum Impact, Maximum Engagement - published robust and reader-friendly policy guidance documents that provide schools and colleges with detailed interpretations of the laws they must follow

Directive of the European Parliament and of the Council on the Accessibility of Public Sector Bodies' Websites



This explanatory memorandum presents in further detail the proposal for a new Directive aiming at the approximation of the laws, regulations and administrative provisions of the Member States on the accessibility of websites from public sector bodies | Published by the European Commission on December 3, 2012

Web-accessibility refers to principles and techniques to be obeserved when constructing websites, in order to render the content of these websites accessible to all users, in particular those with disabilities. Web-accessibility is of great importance for public sector bodies, to extend their reach and to fulfil their public responsibilities. Harmonization will lead to better market conditions, more jobs, cheaper web-accessibility and more accessible websites: a triple win for governments, businesses, and citizens.

Better Design and Buildings for Everyone: Disabled People’s Rights and the Built Environment



The ability to move through the world independently and safely allows disabled people access to and the ability to participate in communities, education, health services, recreation, and make social connections. Access to the built environment is therefore a fundamental human right | Published by New Zealand's Human Rights Commission October 2012

This report covers buildings in particular and looks at:
1. the Commission’s experience in accessibility issues relating to the built environment
2. the relevant international standards and domestic legislation
3. overseas approaches to the issue
4. ideas to improve accessibility in the future.

Assistive Technology as a Means of Supporting People with Dementia: A Review



This paper reviews the current policy and practice in relation to Assistive Technology supporting people to live well with dementia, including different housing settings and rounding off with some good practice case studies which highlight the wide array of technology solutions available | Written for the U.K.'s Housing Learning & Improvement Network by Steve Bonner and Tahir Idris, Assistive Technology consultants | Published July 2012

Included in this thorough review are:
- Definitions and a brief summary of different types of AT
- A review of policy initiatives, including legislation, which have
attempted to encourage the greater use of AT
- Ethical considerations
- Current practice by major housing providers
- Good practice examples
- People with dementia’s experience
- Further reading links

Equity for Women with Disabilities in India: National Commission for Women, India



This is a strategy paper prepared for the National Commission for Women, India. Disabled women in India face numerous challenges. In the absence of well coordinated government policies aimed at integrating disabled people in mainstream activities, disabled women live under extremely difficult conditions, for not only are they women but most of them are in the rural areas. The women with disabilities in India are discriminated against equality. Discrimination deprives disabled women of vital life experiences, and therefore by denying them the opportunity to participate fully in community affairs they are deprived of equality of opportunity | 2012

Around the world, women make up just over 51% of the population. Women with disabilities are the most marginalized in Indian society. They are deprived of political, Social, Economic, and health opportunities. The problems of women with disabilities become very complex with other factors such as social stigma and poverty.

CRPD 2012 ICT Accessibility Progress Report



A G3ict-DPI Report Assessing the Degree of Compliance of States Parties with the ICT Accessibility Provisions of the Convention on the Rights of Persons with Disabilities. PDF Version (3.8 MB) | Second edition 2012

The CRPD 2012 ICT Accessibility Progress Report includes the latest data on 52 countries representing 77.4 percent of the World Population. The report offers disability advocates, governments, civil society and international organizations - monitoring the progress of the implementation of the Convention by States Parties - a unique benchmarking tool that collects data on country laws, policies, and programs pertaining to accessible and assistive Information and Communication Technologies (ICTs) around the globe.  All results are available cross-tabulated by region, level of income per capita of Human Development Index to facilitate benchmarking by advocates and policy makers.
 

The Digital Dimension of Healthcare



Policymakers are faced with three core challenges in healthcare: growth in costs outpacing growth in GDP; uneven quality in outcomes and patient experience; and inadequate access to care in many regions. Traditional solutions have been insufficient to address these challenges. What is needed is a fundamental re-invention. A key component of that solution is innovation from digital and social media | Report of the Digital Innovation in Healthcare Working Group 2012

Thanks to digital and social media, connectivity has soared, bringing unprecedented numbers of people into contact, and delivering better health outcomes at lower cost. It is also empowering people to participate more actively in their own health, providing novel tools to manage chronic conditions, and easing the burden on overstretched healthcare systems. And by hugely expanding access to data, the Internet has given rise to continuous learning systems and created feedback loops between medical advances and clinical practice. These changes are opening up opportunities for new entrants – smartphone health apps now number in the tens of thousands, for instance – while presenting both threats and opportunities for incumbents.

National Council on Disability: Progress Report 2011



This annual progress report by the National Council on Disability (NCD) describes the current state of people with disabilities in America. Findings are based on information gathered through a variety of events with NCD stakeholders; the most recent figures from an extensive set of national data indicators measuring the quality of life of people with disabilities in the United States; and recent studies and reports from NCD | National Council on Disability, October 2011

This report contains many recommendations for improving the quality of life of people with disabilities. Given that the comprehensive reform of our nation‘s approach to disability policy will be a long-term process, immediate priority should be given to the recommendations that will lead to better education outcomes and increased employment and independent living opportunities for people with disabilities.
 
Also see: The Accessibility Imperative: Challenges and Opportunities of Implementing the Convention on the Rights of Persons with Disabilities. Download report for free.

Broadband Adoption and Use in America



Broadband Adoption and Use in America: OBI Working Paper Series No. 1. The Federal Communications Commission’s October-November 2009 survey finds that nearly two-thirds (65%) of American adults use high-speed Internet connections to go online from home.

The FCC conducted a survey of 5,005 Americans in October and November 2009 in an effort to understand the state of
broadband adoption and use, as well as barriers facing those who do not have broadband at home. Some 42% of Americans with disabilities have broadband at home. Broadband users overwhelmingly view the social aspects of the Internet as very important to them, while watching TV, videos or movies online and playing games were deemed less important.
 
Related event: G3ict Global Inquiry Kick-off Workshop: Broadband Adoption by Persons with Disabilities
 
Related Publication: G3ict publishes 2nd edition of the CRPD Progress Report on ICT Accessibility | Download PDF.

Disability Expectations: Investing in a Better Life, a Stronger Australia



The National Disability Insurance Scheme (NDIS) was put forward by the Productivity Commission in its report Disability Care and Support, which was submitted to government on 31 July 2011 and publicly released by the Prime Minister on 10 August 2011. The NDIS proposes a way forward for Australia.

PwC brought together an expert team with extensive experience in the disability support system. The aim of the group has been to answer the question “What is required to deliver the NDIS?” This paper provides a brief history of disability in Australia and, as part of its focus, draws on international experience and comparisons. Published by PwC | November 2011

Implementing Inclusive Education: A Commonwealth Guide to Implementing Article 24 of the UNCRPD (Second Edition)



The UN Convention on the Rights of Persons with Disabilities requires the development of an inclusive education system for all. This revised and expanded second edition of Implementing Inclusive Education examines the adoption of the Convention and provides examples of how inclusive education systems for all children have been established in pockets throughout the Commonwealth and beyond | Commonwealth Secretariat, London | 2012 (Second Edition)

Article 24 of the UNCRPD requires the development of an inclusive education system at all levels, where children and students with disabilities can be part of their local school alongside their non-disabled peers, with the right support and accommodation to develop academically and socially. It has been necessary to revise and update this publication as more countries have since signed and ratified the Convention.

ILO-Irish Aid Case Study on Ethiopia: Disability Inclusion through Effective Legislation and Policies



For nearly a decade, the ILO-Irish Aid Partnership Programme has been working with Ethiopia's Ministry of Labour and Social Affairs (MOLSA) to raise awareness of the need for review and reform of legislation and policy on disability and employment | ILO-Irish Aid | March 2012

Over the past four years in Ethiopia, several factors have played a pivotal role in intensifying the focus on disability and better understanding the barriers faced by disabled persons. At the international level, the United Nations Convention on the Rights of Persons with Disabilities (CRPD), which came into force in 2008 and was ratified by Ethiopia in 2010, stimulated much discussion on the implications of the new international human rights instrument and how it might be utilized to support disability-inclusive policies and practices. At the national level, the synergies and complementarities created by two recent instruments - "Right to Employment of Persons with Disability" and the Growth and Transformation Plan for 2011-2015 - provide a framework for more effective participation of disabled persons in Ethiopian society and embrace a disability perspective. Together, all three instruments help to strengthen and support legal protection, policymaking and inclusive planning for development.

Making Television Accessible - Polish Edition



This report has been prepared by Peter Olaf Looms, Chairman ITU-T Focus Group on Audiovisual Media Accessibility, in cooperation with G3ict | Polish translation courtesy: National Broadcasting Council of Poland (Krajowej Rady Radiofonii i Telewizji) | November 2011

Ensuring that all of the world’s population has access to television services is one of the targets set by world leaders in the World Summit on the Information Society. Television is important for enhancing national identity, providing an outlet for domestic media content and getting news and information to the public, which is especially critical in times of emergencies. Television programmes are also a principal source of news and information for illiterate segments of the population, some of whom are persons with disabilities. In addition, broadcasting can serve important educational purposes, by transmitting courses and other instructional material.

The emphasis of this report is on making digital media accessible. This report identifies accessibility solutions for media executives, regulators and policy makers, pay-TV operators, consumer electronics manufacturers, sales outlets as well as disabled persons organizations. The goal of this report is to assist ITU members to take the necessary steps to ensure that persons with disabilities  can enjoy their CRPD right to access TV.

Implementation of Universal Design for Learning and the Use of Accessible Technology to Improve the Learning of all Students



Statement report by Dr John B. Quick, superintendent of Bartholomew Consolidated Schools, Corporation (BCSC) in Columbus, Indiana to the U.S. Senate Committee on Health, Education, Labor and Pensions in February 2012

UDL is a curriculum designing tool that helps teachers design lessons that will be accessible to all students. There are three overarching principles (engagement, representation, and action and expression). Each is broken down into nine guidelines (three under each principle). The guidelines help teachers select teaching strategies, methods and accessible technologies, which will, when combined, create an accessible learning environment.
 
Because instructional goals might involve the use of technology, it is expected that teachers choose whether or not to utilize accessible technology to align with the standards-based goals they have determined for their lessons. Specifically, accessible technology must be chosen based on the framework of UDL.

Technology Accessibility in the Postsecondary Environment



Statement of Mark Turner, Director Center for Accessible Media, California State University, before the Senate Committee on Health, Education, Labor and Pensions, “The Promise of Accessible Technology | February 7, 2012

The accessibility issues encountered by students with disabilities in a postsecondary environment are the result of a combination of factors including (1) the student’s specific functional impairments, (2) the specific instructional and administrative programs/services with which they interact, and (3) the level and nature of accessibility support provided by those programs/services. For this reason, the campus Disability Services program meets with each CSU student to establish an individualized plan of services that constitute ‘reasonable accommodations’.
 
These services are essential for the success of students with disabilities. By addressing accessibility gaps in university programs/services, postsecondary institutions ensure students have the opportunity to fully utilize curricular materials, demonstrate a mastery of their curriculum, and develop the skills necessary for future employment.

Internal Market for Inclusive and Assistive ICT, Targeted Market Analysis and Legislative Aspects



The report provides analysis of the market and the legal frameworks and implementation of support schemes (referred to as Service Delivery Models) for assistive ICT in nine EU Member States. The study has been commissioned by the European Commission, Directorate General for Information Society and Media, unit ICT for Inclusion. | June 2011

The aim of the study was to examine the main barriers and opportunities today in the European Internal Market for assistive ICT and look at what could be gained from addressing these. The study has assessed the different models existing in nine Member States for the provision of assistive ICT to people with a disability, analysed the demand- and supply side of the market and conducted a number of case studies. The study puts forward a number of scenarios, conclusions and recommendations for the achievement of the European Internal Market for assistive ICT that supports the digital inclusion of people with a disability.

UK Parliament Human Rights Committee: The Summary of the Report on Implementation of the Right of Disabled People to Independent Living



This report is a easy-read summary of the UK Parliament's Joint Committee on Human Rights report on Article 19 of the UN CRPD, 'Implementation of the Right of Disabled People to Independent Living' | February 2011

Article 19 is all about living independently and being included in the community. Because the UK has agreed to these rules, the governments across the UK should be making sure that all disabled people, including people with learning disabilities, have the same rights as everyone else to: live in the community, have the same choices, be fully included and take part in community, choose where to live, choose who to live with and other choices.

The Promise of Accessible Technology: Challenges and Opportunities



Statement of Eve Hill, Senior Counselor to the Assistant Attorney General for Civil Rights, Department of Justice presented before the Senate Committee on Health, Education, Labor and Pensions, United States Senate concerning the "Promise of Accessible Technology: Challenges and Opportunities" | US Department of Justice | February 2012

Excerpt from the report: When Congress enaxted the ADA and Section 504, the internet and electronic and information technologies as we know them today – the ubiquitous sources of information, commerce, services, and activities – did not exist. For that reason, although the ADA and Section 504 guarantee the protection of the rights of individuals with disabilities in a broad array of activities, neither law expressly mentions the internet or contains specific requirements regarding developing technologies. When Congress amended the Rehabilitation Act in 1998, it added what is now known as section 508. That provision specifically requires Federal government agencies to ensure that their electronic and information technologies, including their websites, are accessible to individuals with disabilities.
 
Watch the video transcription of the Senate Committee meeting here.

Framework for Designing and Implementing Accessible Information and Communication Technology (ICT) Strategic Plans



This paper provides a framework that can be used to develop technical assistance tools to help employers (including government contractors) design, purchase, lease, maintain and use ICT that is accessible to and usable by people with disabilities and others. US Office of Disability Employment Policy | February 2012

As technology continues to transform the workplace, demand is growing for the development, purchase, maintenance and use of information and communication technology (ICT) that is accessible to and usable by all applicants and employees, including individuals with disabilities. Leading companies recognize that fostering an accessible workplace is the smart thing to do, both from a business standpoint and a legal perspective. 
 
The paper also includes a comprehensive Benchmarking Tool, llocated in the Appendix, which companies could use to conduct a self-assessment and create their own corporate-wide, comprehensive strategic plan (affirmative action program, where applicable), including accountability mechanisms and methods for ensuring continuous improvement. This Benchmarking Tool is organized in accordance with the key components of an Accessible ICT Strategic Plan outlined herein.

Technological Innovations in Transportation for People with Disabilities



The report summarizes a workshop held on February 23, 2011 to examine technological innovations in accessible transportation and better understand the requirements of pedestrians and travelers with visual impairment or other disabilities | U.S. Department of Transportation | February 2011

To examine technological innovations in accessible transportation and better understand the requirements of pedestrians and travelers with visual impairment or other disabilities, the Federal Highway Administration’s Office of Research, Development, and Technology and, specifically, leaders from the Office of Operations Research and Development and the Exploratory Advanced Research Program, convened a 1-day workshop to explore this area. In February 2011, a panel of speakers made up of disability experts, academia professionals, transportation industry experts, and other professionals were brought together to discuss applications of technology, identify knowledge gaps and opportunities, and highlight barriers to implementation.

Through the distribution of this summary report to the workshop participants and the broader highway and disability communities, we aim to encourage further discussion regarding the development of technological applications for pedestrians and travelers with disabilities. These discussions could also lead to the identification of future research needs and opportunities to enhance the transportation accessibility for all Americans.

Caption Accuracy Metrics Project - Research into Automated Error Ranking of Real-time Captions in Live Television News Programs



Caption Accuracy Metrics Project report is produced by The Carl and Ruth Shapiro Family National Center for Accessible Media at WGBH (NCAM) | Authors: Tom Apone, Brad Botkin, Marcia Brooks and Larry Goldberg | September 2011

Real-time captioned news is a lifeline service for people who are deaf or hard of hearing, providing critical information about their local communities, national events and emergencies. The project scope was to: develop an industry standard approach to measuring caption quality, and use language-processing tools to create an automated caption accuracy assessment tool for real-time captions on live news programming.

Enabling Access for Persons with Disabilities to Higher Education and Workplace: Role of ICT and Assistive Technologies



Enabling Access for Persons with Disabilities to Higher Education and Workplace: Role of ICT and Assistive Technologies is an editorial publication released on the conference of the same name in January 2012 in Bangalore, India. It compiles best practices, case studies and personal stories of overcoming barriers to inclusion in higher education and employment for persons with disabilities.

With the intent of generating awareness and creating an atmosphere of equal opportunity towards inclusivity at academic institutions and workplaces across India, this publication - released on the occasion of the Enabling Access conference - is an initiative in bringing the key stakeholders of industry, NGOs and educational institutes together on a platform where best practices and case studies can be discussed.
 
Related Publication: G3ict publishes 2nd edition of the CRPD Progress Report on ICT Accessibility | Download PDF.
 

Universal Service for Persons with Disabilities



Universal Service for Persons with Disabilities | A Global Survey of Policy Interventions and Good Practices by The Centre for Internet & Society, India and G3ict | December 2011

Universal Service definitions have been developed by 125 countries and are the foundation for policies and programs ensuring that telecommunications are available to all categories of population. Universal service funds are the main vehicle used to fund those programs, primarily addressing imbalances such as lack of availability of services in rural areas. While geographic coverage has vastly improved over the past decade with wireless infrastructure, the scope of Universal Service has expanded to include other categories of underserved populations.
 
This report aims to serve as a useful reference for policy makers, operators, organizations of persons with disabilities, and as a framework for good practice sharing among countries currently implementing the Convention on the Rights of Persons with Disabilities.
 

M-Enabling Summit 2011 Official Show Guide



Official Show Guide for the Inaugural Edition of the M-Enabling Summit 2011 Global Conference and Showcase for Mobile Applications and Services for Seniors and Persons with Disabilities | 5-6 December 2011, The Gaylord National Resort and Convention Center at National Harbor, Washington, D.C.

The M-Enabling Summit (5-6 December 2011), Global Summit and Showcase for Mobile Applications and Services for Seniors and Persons with Disabilities, is the first global program solely dedicated to participants in the emerging ecosystem for mobile accessible and assistive technologies, applications and services.

Visit event website at: http://www.m-enabling.com/

Making Television Accessible



This report has been prepared by Peter Olaf Looms, Chairman ITU-T Focus Group on Audiovisual Media Accessibility, in cooperation with G3ict | November 2011

Ensuring that all of the world’s population has access to television services is one of the targets set by world leaders in the World Summit on the Information Society. Television is important for enhancing national identity, providing an outlet for domestic media content and getting news and information to the public, which is especially critical in times of emergencies. Television programmes are also a principal source of news and information for illiterate segments of the population, some of whom are persons with disabilities. In addition, broadcasting can serve important educational purposes, by transmitting courses and other instructional material.

The emphasis of this report is on making digital media accessible. This report identifies accessibility solutions for media executives,  regulators and policy makers, pay-TV operators, consumer electronics manufacturers, sales outlets as well as disabled persons  organizations. The goal of this report is to assist ITU members to take the necessary steps to ensure that persons with disabilities  can enjoy their CRPD right to access TV. 

Available in the following formats:
» Download PDF - English version
» Download PDF - Polish version  
» Download PDF - Arabic version
» Download PDF - Chinese version
» Download PDF - French version
» Download PDF - Spanish version
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Design for Accessibility: A Cultural Administrator's Handbook



The goal of “Design for Accessibility: A Cultural Administrator’s Handbook” is to provide guidance to cultural administrators on accessibility and inclusion for creating new or opening up existing programs to include individuals with disabilities and older adults, whether as staff, volunteers, program participants or audience members. Produced by: National Endowment of the Arts, National Endowment of the Humanities, National Assembly of State Art Agencies, and John F. Kennedy Center for the Performing Arts

Since the disability rights movement rose to prominence in the 1970s, federal legislation has been passed, and disabled individuals are finally becoming part of the cultural mainstream. Great strides have been made, particularly in architectural and program access. Many Americans with disabilities now have the opportunity to create and participate fully in the arts and humanities. Much work, however, remains to be done.
 
“Design for Accessibility: A Cultural Administrator's Handbook” represents an update of the Arts Endowment's "The Arts and 504” (1992) with additional information from the 700-page “Design for Accessibility: An Arts Administrator’s Guide” produced by the Arts Endowment and NASAA in 1994. This resource is designed to help you not only comply with Section 504 and the Americans with Disabilities Act, but to assist you in making access an integral part of your organization’s planning, mission, programs, outreach, meetings, budget and staffing.

Accessible Content: Best Practices Guide for Digital Environments



Video description should offer equivalent access to film, television and online content in multi-platform environments for people who are blind or have low vision. Publication by Analysis and Research in Communications, ARC and Media Access Canada.

The purpose of video description is to support and reflect the entertainment qualities of the content through description of the visual stimuli and style conveyed. 
 
Visual elements that are often overlooked by describers include title and end credits, subtitles and captions. Commercials and online content that stand alone or serve to support a program should also be described. Visual elements necessary to understand and enjoy the entertainment experience are described in this publication. 

Implementation of Convention of Rights of Persons with Disability - Role of the UN and Other International Organizations



In this presentation initially developed for the Dynamic Coalition on Disability and Development of the Internet Governance Forum, Peter Major, Special Adviser, Permanent Mission of Hungary to the United Nations in Geneva, reviews the institutional bodies, initiatives and programs currently involved in supporting the implementation of the Convention on the Rights of Persons with Disabilities among United Nations affiliates and related international organizations. A clear, concise and useful roadmap for all involved in international cooperation in matters of disability rights.


FCC-EAAC Report on Emergency Calling for Persons with Disabilities, 2011



This report, presented by the Emergency Access Advisory Committee (EAAC) established by the Federal Communications Commission (FCC) contains the findings of an in-depth review and analysis of a national survey of persons with disabilities conducted by the EAAC in accordance with The Twenty-first Century Communications and Video Accessibility Act of 2010

This report, presented by the Emergency Access Advisory Committee (EAAC) established by the Federal Communications Commission (FCC or Commission), contains the findings of an in-depth review and analysis of a national survey of persons with disabilities conducted by the EAAC in accordance with The Twenty-First Century Communications and Video Accessibility Act of 2010 (CVAA), signed into law by President Obama on 8 October 2010.

The CVAA requires the Commission to take various steps to ensure that people with disabilities have access to emerging communications technologies in the 21st century. The Commission established the EAAC in accordance with the CVAA, which directs that an advisory committee be established within 60 days after the date of enactment, for the purpose of achieving equal access to emergency services by individuals with disabilities as part of our nation’s migration to a national Internet protocol-enabled emergency network, also known as the next generation 9-1-1 system.

WHO-World Bank "World Report on Disability"



More than one billion people face some form of disability, says a UN report developed by the World Health Organization (WHO) and the World Bank.

The World Report on Disability, developed by the World Health Organization (WHO) and the World Bank, with contributions from over 380 experts, urges governments to “to step up efforts to enable access to mainstream services and to invest in specialized programmes to unlock the vast potential of people with disabilities.”

“Disability is part of the human condition,” said WHO Director-General Margaret Chan at a ceremony in UN headquarters to launch the report. “Almost every one of us will be permanently or temporarily disabled at some point in life.”

Related Publication: G3ict publishes 2nd edition of the CRPD Progress Report on ICT Accessibility | Download PDF.

Text Version - CRPD Progress Report on ICT Accessibility 2010



A G3ict Report Assessing the Degree of Compliance of States Parties with the ICT Accessibility Provisions of the Convention on the Rights of Persons with Disabilities. Text Version | 2010

The CRPD Progress Report on Information and Communication Technologies (ICT) accessibility is a unique benchmarking tool that identifies the degree to which each of the provisions of the Convention on the Rights of Persons with Disabilities (CRPD) on ICTs and Assistive Technologies (ATs) is actually enacted in local laws, policies and regulations and their impact. It includes data points relative to the status of ICT accessibility and ATs availability among ratifying countries. Data collected measure:

# State Party CRPD legal and programmatic commitments
#
State Party capacity for implementation
# Assessment of the State’s implementation and actual results for persons with disabilities

Download the text version. You can also download the PDF version here.

PDF version - CRPD Progress Report on ICT Accessibility 2010



A G3ict Report Assessing the Degree of Compliance of States Parties with the ICT Accessibility Provisions of the Convention on the Rights of Persons with Disabilities. PDF Version | 2010

2012-09-13 The CRPD Progress Report on Information and Communication Technologies (ICT) accessibility is a unique benchmarking tool that identifies the degree to which each of the provisions of the Convention on the Rights of Persons with Disabilities (CRPD) on ICTs and Assistive Technologies (ATs) is actually enacted in local laws, policies and regulations and their impact. It includes data points relative to the status of ICT accessibility and ATs availability among ratifying countries. Data collected measure:

# State Party CRPD legal and programmatic commitments
#
State Party capacity for implementation
# Assessment of the State’s implementation and actual results for persons with disabilities

Download the PDF version. You can also download the Text version here.

e-Accessibility Policy Handbook for Persons with Disabilities



The e-Accessibility Policy Handbook for Persons with Disabilities is based upon the online ITU-G3ict e-Accessibility Policy Toolkit for Persons with Disabilities (www.e-accessibilitytoolkit.org) which was released in February 2010.

The Toolkit and its companion handbook have contributions from more than 60 experts around the world on ICT accessibility and is a most valuable addition to policy makers and regulators, advocacy and research organisations and persons with disabilities on the implementation of the ICT dispositions of the CRPD.

The handbook is a joint publication of ITU, G3ict and the Centre for Internet and Society, in cooperation with The Hans Foun­da­tion. The book is com­piled and edit­ed by Nir­mi­ta Narasimhan. Preface by Dr. Hamadoun I. Toure, Sec­re­tary-​Gen­er­al, In­ter­na­tion­al Telecom­mu­ni­ca­tion Union. Introduction by Dr. Sami Al-​Basheer, Di­rec­tor, ITU-D. Foreword by Axel Leblois, Ex­ec­u­tive Di­rec­tor, G3ict.

Braille and Daisy formats available here: http://g3ict.org/resource_center/e-Accessibility%20Policy%20Handbook

Related Publication: G3ict publishes 2nd edition of the CRPD Progress Report on ICT Accessibility | Download PDF.
 

UNESCO Consultative Meeting on Mainstreaming ICTs for Persons With Disabilities to Access Information and Knowledge



UNESCO, in cooperation with the Global Initiative for Inclusive Information and Communication Technologies (G3ict), conducted a consultative expert meeting to discuss how UNESCO could assist its Member States in facilitating social inclusion of persons with disabilities through information and communication technologies (ICTs).

Eighty-nine countries have ratifi ed the United Nations Convention on the Rights of Persons with Disabilities (CRPD), committing them to ensuring that persons with disabilities enjoy all human rights on an equal basis. A number of the general principles included in the CRPD are directly linked to UNESCO’s mandate.

In order to facilitate the implementation process of the CRPD, UNESCO, in cooperation with the Global Initiative for Inclusive Information and Communication Technologies (G3ict), organized a consultative meeting on 22-23 February 2010 at UNESCO Headquarters in Paris.

This report provides an overview of the background and rationale for this meeting, and a description of the process for and content of this meeting, is well as the outcomes of this meeting and their implications for action by UNESCO.

Public Procurement of Accessible ICTs - Training Workshop Presentation



Public procurement is the process used by public agencies to acquire goods, services, works and other supplies. The use of procurement policies as a social justice vehicle is a modern development in government contract agreements

Compiled by Cynthia D. Waddell, ITU Senior Accessibility Consultant, Executive Director, International Center for Disability Resources on the Internet, this training workshop presentation was given at the "Asia-Pacific Regional Forum on Mainstreaming ICT Accessibility for Persons with Disabilities," organized by ITU and ESCAP in Bangkok, Thailand (25-27 August 2009).

The Accessibility Imperative



"The Accessibility Imperative" is the first attempt made to present in one comprehensive volume the challenges and opportunities of implementing the Convention on the Rights of Persons with Disabilities in matters of accessibility to Information and Communication Technologies. The Convention at large - and more specifically its Article 9 - creates the first universal framework specifically addressing these issues which affect over 600,000,000 persons living with disabilities worldwide.


Please note: The link takes you to the webpage of the Danish National Library. To access the DAISY version, click on "Afspil" (play) button. You will be redirected to a new window/tab with the online player. The redirect should happen within a few seconds, if this does not happen, try to press the "Afspil" (Play) button on the redirect page.
 
"The Accessibility Imperative" is the first attempt made to present in one comprehensive volume the challenges and opportunities of implementing the Convention on the Rights of Persons with Disabilities in matters of accessibility to Information and Communication Technologies. The Convention at large - and more specifically its Article 9 - creates the first universal framework specifically addressing these issues which affect over 600,000,000 persons living with disabilities worldwide.

This book was developed based upon the proceedings of the first Global Forum of the G3ict, the Global Initiative for Inclusive ICTs, held at the United Nations headquarters in New York on March 26, 2007. It presents the perspective of multiple stakeholders from all regions of the world and from a variety of backgrounds: industry, policy makers, international institutions, academia, and non-governmental organizations representing persons living with disabilities. Additional editorial content was contributed to G3ict and included in this first edition from meetings held in Russia, Korea, and the United States during the Spring of 2007.

With 129 countries having signed the Convention as of May 2008, the scope of legislative and regulatory work which will take place over the next few years in matters of ICT accessibility is considerable. This first edition will be the first reference made available to policy makers and their many constituents to facilitate the process of identifying the best path towards effective implementation of the Convention.

Related Publication: G3ict publishes 2nd edition of the CRPD Progress Report on ICT Accessibility | Download PDF.

 

G3ict-ITU Toolkit for Policy Makers on e-Accessibility & Service Needs for Persons with Disabilities - Table of Contents



Designed to provide a comprehensive online resource for all stakeholders involved in implementing the digital accessibility agenda of the Convention on the Rights of Persons with Disabilities, the G3ict ITU Toolkit is making good progress towards completion by the end of March 2009. The Toolkit was announced jointly by G3ict and ITU on April 21, 2008. The complete table of contents of the Toolkit can be downloaded here.

G3ict-ITU Toolkit for Policy Makers - Goals and Objectives



ITU-D and G3ict announced at their joint Global Forum (Geneva, April 21, 2008) that they would collaborate in the development of an online toolkit for policy makers on e-Accessibility.

Technology and Disability Policy Highlights, October 2008



Published monthly by the Rehabilitation Engineering Research Center for Wireless Technologies (Wireless RERC), this October 2008 issue focuses on a key piece of legislation, the Broadband Data Improvement Act that was signed into law this past month. The Act seeks to improve broadband deployment throughout the nation, especially in underserved areas by advancing federal data collection efforts to inform subsequent legislation and regulatory rulemakings. In addition, the law has the aim of enhancing economic development, furthering public safety in communities, improving health care and educational opportunities, and providing a better quality of life for all Americans through more comprehensive deployment of broadband services.

Technology and Disability Policy Highlights, September 2008



Published monthly by the Rehabilitation Engineering Research Center for Wireless Technologies (Wireless RERC), this September 2008 issue focuses on legislative activity addressing emerging technologies and accessibility by persons with disabilities.

Technology and Disability Policy Highlights, July/August 2008



Published monthly by the Rehabilitation Engineering Research Center for Wireless Technologies (Wireless RERC), this July/August 2008 issue focuses on legislative activity addressing emerging technologies and accessibility by persons with disabilities.

Technology and Disability Policy Highlights, April 2008



Published monthly by the Rehabilitation Engineering Research Center for Wireless Technologies (Wireless RERC), this April 2008 issue focuses on how reducing wireless accessibility barriers has been a recurring theme in recent legislation in the U.S. Congress.

Technology and Disability Policy Highlights, March 2008



Published monthly by the Rehabilitation Engineering Research Center for Wireless Technologies (Wireless RERC), this March 2008 issue focuses on regulators at the Federal Communications Commission (FCC) and how the Commission raised a total of $19.592 billion in its auction of 700MHz airwaves that concluded March 19, 2008. Read below for more information on RERC Efforts in the AT&T Press Release:

RERC Efforts Acknowledged in AT&T Press Release

03.13.2008 - In an effort to encourage application developers and handset manufacturers to consider the needs of seniors or customers who have disabilities when designing products and services, AT&T Inc. announced through a press release that the company's approach to Universal Design will be made publicly available for the first time. AT&T embraces the concept of Universal Design and has urged its handset and software partners to consider this methodology as they develop wireless products and applications. AT&T's recently launched Mobile Speak and Mobile Magnifier applications are examples of accessible products and services that result from innovative collaboration and design.

In creating its Universal Design methodology, AT&T consulted with many leading experts, such as the Wireless RERC. By making AT&T's Universal Design methodology available on its website, the company is hoping all developers of wireless products and applications will consider how future designs can create accessible products, like Mobile Magnifier and Mobile Speak. "Integration of Universal Design into business practice is fundamental to our mission of equitable access to wireless technologies for people of all ages and abilities," said Jim Mueller, project director, User-Centered Research, Wireless RERC. "We're glad that AT&T shares our commitment and is making its Universal Design methodology publicly available."
AT&T's document on Universal Design

[http://developer.att.com/universaldesign].

AT&T's resources for people with disabilities [http://www.wireless.att.com/about/disability-resources/disability-resources.jsp]

[Source: AT&T]

Web Accessibility at General Electric



Preety Kumar, Founder, President, and CEO of Deque Systems, Inc., discusses the significance of web accessibility and how General Electric recognized the necessity of accessible techniques in regards to making Web sites accessible to persons with disabilities.

Joint ANEC-EDF Position on eAccessibility



This joint ANEC/EDF position paper expresses views on the accessibility of Information Communication Technologies (ICT) products and services by consumers of all ages and abilities.

Making a Difference: A Quarterly Magazine of the Georgia Governor's Council on Developmental Disabilities



This Spring 2008 issue of "Making a Difference" features a wide range of articles including one about the 10th Annual Disability Day where over 2,000 people came to hear Ambassador Luis Gallegos, G3ict Chair, speak on the steps of the Capitol in Atlanta, Georgia. Also featured towards the end of the publication is "Creating an Accessible World with the United Nations Convention," an article written by G3ict Executive Director Axel Leblois.

To read about the 10th Annual Disability Day with Ambassador Gallegos, please turn to page 12-15.

To read Axel Leblois' article on the Convention on the Rights of Persons with Disabilities, please turn to page 24.

Summary of the Discussion Draft of the “21st Century Communications and Video Accessibility Act”



Summary of the discussion draft of the bill entitled "21st Century Communications and Video Accessibility Act", which aims to establish new safeguards for disability access to ensure that people with disabilities are not left behind as technology changes and the United States migrates to the next generation of Internet-based and digital communication technologies.

U.S. 21st Century Communications and Video Accessibility Act Discussion Draft



The discussion draft of the bill entitled "21st Century Communications and Video Accessibility Act" aims to establish new safeguards for disability access to ensure that people with disabilities are not left behind as technology changes and the United States migrates to the next generation of Internet-based and digital communication technologies.

Moving Towards a Fully Inclusive Digital Europe



EICTA, founded in 1999, is the voice of the European technology industry. This brochure provides an overview of the need for accessible technologies in the European technology industry while profiling several companies that are currently highly active in effort towards accessible technology. Companies featured include Adobe, Epson, HP, IBM, JVC, MediXine, Microsoft, Motorola, Nokia, Oracle, Panasonic, RIM, SAP, SIEMENS, Sony, and Sun Microsystems.

Suppliers Declaration and ICT Accessibility



Explains the new European Council's new conformity assessment system of "Supplier's Declaration of Conformity" (SDoC). Discusses the role of SDoC in eAccessibility and the benefits of Internal Accessibility Training to allow manufacturers to monitor their own accessibility standards.

Compassionate Assistive Technology



Approaches the problem of technological inaccessibility through compassion. Focuses on developing computer, global networks, and artificial vision aids for the disabled while working for integration, policymaking and research and development of accessibility ICTs.

Best Practices for Web Accessibility Design and Implementation



Written by Dr. Alan Foley of North Carolina State University and Bob Regan of Macromedia, this document outlines a process-based approach to implementing accessibility design.

The Accessibility Imperative: DAISY Format



Accessibility Imperative, DAISY, G3ict research paper

The Accessibility Imperative is the first attempt made to present in one comprehensive volume the challenges and opportunities of implementing the Convention on the Rights of Persons with Disabilities in matters of accessibility to Information and Communication Technologies. The Convention at large - and more specifically its Article 9 - creates the first universal framework specifically addressing these issues which affect over 600,000,000 persons living with disabilities worldwide.

With 129 countries having signed the convention as of May 2008, the scope of legislative and regulatory work which will take place over the next few years in matters of ICT accessibility is considerable. This first edition will be the first reference made available to policy makers and their many constituents to facilitate the process of identifying the best path towards effective implementation of the Convention.

This audio version of the publication conforms to DAISY standards (Digital Talking Books) and is accessible to visually-impaired or otherwise print-disabled persons. The DAISY version has been made possible due to the efforts of the Danish National Library for the Blind. Click on this link to access the DAISY format.

Please note: The DAISY link takes you to the webpage of the Danish National Library for the Blind. To access the DAISY version, click on "Afspil" (play) button. You will be redirected to a new window/tab with the online player. The redirect should happen within a few seconds. If this does not happen, press the "Afspil" (Play) button on the redirect page.