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Qualitative Data Collected by Variable for Italy

Country Laws and Regulations

General Law protecting the Rights of Persons with Disabilities:

Definition of ICT accessibility:

Definition of Reasonable Accommodation:


Universal Service Obligation includes Persons with Disabilities:


Country Capacity to Implement

  • Government agency for Persons with Disabilities:

There is not a “standard” body. The Italian government used to have a dedicated office under the Ministry of Labor and Social Policies. Between May 2018 – August 2019, a specific Ministry dedicated to Persons with Disabilities was established. From September 2019 the dedicated Ministry ceased operations, being replaced by a Commission for Persons with Disabilities, under the Prime Minister.

Ufficio per le politiche delle persone con disabilità (Presidenza del Consiglio dei Ministri)

  • Government agency for accessible ICTs:


  • Process to involve DPOs in ICT accessibility policy making:


  • Country refers to international ICT accessibility standards:


  • ICT accessibility courses available at universities or professional education services: In some Italian universities there are ICT accessibility courses, but respondents perceive the level of implementation is not enough. Some courses include:

Country Policy and Programs Outcomes

  • Web:


  • TV and multimedia:

-Country Policies: Regional policies proposing “minimum services” on Tv and Video for persons with disabilities. Respondents perceive these are not well covered and guaranteed.

  • Mobile telephony:

-Country Policies: Most of the policies are national policies for mobile operators, about providing special discounts for persons with disabilities (in particular, deaf or blind persons) for mobile services. Focused on the price of the “normal” services, instead of providing dedicated and specific services.

  • E-books and digital contents:

-Country Policies: Some policies about digital documents are included in national law, n. 04/2004, and its application articles.

-Country Programs: Fondazione LIA Rolls Out Accessible Publishing Program for Italy (Publishing Perspectives, November 19, 2019) Fondazione LIA began its work as a project in 2011 thanks to AIE – Associazione Italiana Editori and with the support of MIBAC – Ministero per i Beni e le Attività Culturali with the aim of creating a catalog of accessible books (today collects over 24,000 titles certified by LIA as accessible, a catalog constantly updated with Italian editorial news). In 2014, to collect the legacy of the project and ensure its continuity over time, AIE then established the LIA Foundation. In 2017 UICI – Unione Italiana dei Ciechi e degli Ipovedenti has joined the Foundation as an institutional member, in 2019 the Biblioteca Italiana dei Ciechi "Regina Margherita" di Monza and AID – Associazione Italiana Dislessia have been added. To date, for the first time internationally, a foundation brings together all the major organizations committed to ensuring access to publications by people with disabilities. The Foundation also includes 47 publishing brands and the leading MLOL digital lending platform. With a view to sharing goals and good practices, LIA has also activated over the years a series of partnerships with Italian and international companies, with which it works in the creation of innovative and social projects. For more information visit the Partners page.

  • Promoting the Internet Availability and Usage among Persons with Disabilities:


  • Inclusive ICTs for all in education:


  • Enabling ICTs for all in employment:


  • E-government and Smart Cities for all:


  • Enabling Assistive Technologies and ICTs for independent living:


  • Procurement of accessible public goods and services for all citizens: