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G3ict

Advisory Services

Scope & Role

Advisory Services helps organizations strengthen their digital accessibility practices through technical guidance, standards‑based methodologies, and structured implementation support. This includes policy and standards alignment, application of maturity models, and assistance with organizational processes that advance accessibility integration.

Recognizing that digital accessibility is experienced within real‑world environments, Advisory also supports organizations in ensuring that digital systems function effectively in the physical spaces where people live, work, learn, and receive services. This includes public service points, campuses, workplaces, transportation hubs, and city environments where digital and built systems intersect.

With a global network of advisors and certified consultants in more than 40 countries, Advisory works with enterprises, cities, universities, governments, and international organizations. In coordination with G3ict’s Global Policy programs and IAAP Professional Education offerings, Advisory applies data‑driven, multistakeholder approaches to help organizations build sustainable, scalable, and measurable accessibility programs.

At a Glance — Core Activities

  • Policy, Standards & Governance Advisory
    Technical guidance on accessibility policies, inclusive procurement practices, and governance structures that support long‑term implementation — including how digital systems interface with public‑facing service environments.
  • Assessments & Benchmarking
    Digital Inclusion Maturity Models®, diagnostic reviews, and improvement roadmaps that may include evaluating how digital interfaces operate within campuses, workplaces, and public service points.
  • Strategic & Technical Consulting
    Enterprise strategies, program/change management, and operational integration, with attention to environments where digital services are delivered.
  • Training & Professional Development
    Workshops, maturity model training, IAAP‑aligned training (CPACC, WAS, ADS), and thematic courses such as Smart Cities for All (SC4A) and Business Accessibility Criteria (BAC), including topics related to digital wayfinding, smart‑city interfaces, and aging‑friendly digital service environments.
  • Digital Inclusion Frameworks
    BAC, SC4A, and sector‑specific maturity models for enterprises and universities, addressing how digital systems operate within broader organizational and urban environments.
  • Targeted Projects
    Many projects address the intersection of digital systems and the built environment, including inclusive procurement, AI‑enabled sidewalk accessibility, and open data initiatives that support accessible mobility and public services.
  • Global Network
    Country Advisory Network supporting inclusive urban development and highlighting how digital access and accessible environments reinforce one another.

Stay Connected

Explore recent projects and collaborations on LinkedIn.

GAN Newsletter

Published every other month. Includes:

  • Global policy updates
  • Advisory insights
  • IAAP highlights
  • Events and webinars
  • Multimedia and publications
  • Worldwide headlines

Subscribe: Global Accessibility News
Archive: GAN 2025

More Channels: G3ictorg Linktree

LinkedIn Showcase Pages

Read More ↓

G3ict Digital Inclusion Frameworks

Frameworks address how digital systems operate within broader environments, from enterprise workplaces to city infrastructure.

Business Accessibility Criteria (BAC)

The Business Accessibility Criteria (BAC) is a structured framework that guides organizations to embed accessibility across their operations. Developed with input from disability advocates, BAC offers practical guidance across:

  • Fundamentals
  • Assets & operations
  • People

By adopting BAC, companies strengthen compliance, enhance brand reputation, unlock new markets, and demonstrate leadership in accessibility. The framework is positioned as a win–win: organizations expand opportunities while customers with disabilities gain equitable access.

Follow the BAC showcase page on LinkedIn to see how organizations are applying this framework: Business Accessibility Criteria Program.

Smart Cities for All (SC4A)

Cities are rapidly adopting digital technologies, yet many still overlook the needs of persons with disabilities and older adults. This gap affects daily life across transportation, e‑government, employment, civic engagement, safety, emergency response, voting, financial services, and independent living.

The Smart Cities for All (SC4A) initiative partners with leading organizations to develop tools and strategies that help cities become more inclusive. Its Digital Inclusion Maturity Model® supports stakeholders build roadmaps and strategies to grow capabilities and commitment to accessibility.

Through SC4A, G3ict also has collaborated with the World Economic Forum and the G20 Global Smart Cities Alliance to advance inclusive technology procurement policies.

Blog: Engage for Inclusion: Building Resilient, Accessible Cities (1 December 2025)

Digital Inclusion Maturity Model (MaMo)

Beyond SC4A, G3ict has developed additional maturity models tailored to different sectors:

  • Smart University Digital Inclusion Maturity Model® for higher education institutions
  • Smart Enterprise Maturity Model® for companies of all sizes

Each model defines key performance indicators and metrics that help institutions assess progress, identify gaps, and build strategies for long‑term impact.

Targeted Projects

Inclusive Procurement Launchpad Project

Supported by funding and expertise from Microsoft Corporation, the Inclusive Procurement Launchpad provides technical assistance to city procurement leaders as they adapt and adopt policies that ensure accessible digital services.

Initial cohort of cities: Los Angeles (USA), Istanbul (Turkey), Quito (Ecuador), São Paulo (Brazil), Kisumu (Kenya)

Related resources include:

AI Inclusive Urban Sidewalks Project

The AI for Inclusive Urban Sidewalks addresses a major challenge for persons with disabilities in cities: sidewalk accessibility and mobility barriers.

Working with five cities, G3ict has collected and openly shared pedestrian accessibility data, focusing on solutions such as:

  • Open data standards and tools for inclusive pedestrianism
  • Personalized pedestrian routing tools
  • Mapping initiatives (e.g., Wheelmap)
  • Pedestrian network tools (e.g., Pathvu)

Network

Country Advisory Network

The Country Advisory Network includes volunteer advocates who collaborate with governments, civil society, and private‑sector stakeholders to promote inclusive urban development. Representatives bring expertise in accessibility, Universal Design, and disability perspectives to their local contexts, strengthening the global impact of Smart Cities for All.

Their work aligns with widely recognized frameworks for inclusive urban development and digital access, including:

  • UN Sustainable Development Goal #11
  • UN Habitat III New Urban Agenda
  • Convention on the Rights of Persons with Disabilities (CRPD)