Inclusive Financial Services for Seniors and Persons with Disabilities: Global Trends in Accessibility Requirements

This report highlights the organizational and process adjustments needed to ensure a culture of accessibility in the financial services and banking sector, as well as the importance of improving the user experience, managing accessibility compliance, and creating an inclusive workplace environments in this sector. G3ict Best Practices White Paper Series, researched in cooperation with The Center for Internet and Society, India | Published by G3ict in February 2015. Document accessibility courtesy BarrierBreak, India.

The financial services sector is faced with the need to transform operations while providing truly exceptional customer experiences to persons with disabilities. By offering an online experience through any device personalized to individual needs, preferences and abilities, organizations can ensure they are reaching the broadest base of the population, especially the “unbanked” and “underbanked,” to enhance interactions and improve sales opportunities. The report serves as a useful benchmarking source for governments and advocates based on its review of existing financial services and banking solutions already implemented around the world.

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